Graduate Academic Success Advisor

Updated: 2 months ago
Job Type: FullTime
Deadline: 01 Apr 2024


Campus: Downtown Phoenix

Academic Success Advisor

Job Description

The Arizona State University, School of Social Work in the Watts College of Public Service and Community Solutions is seeking a Graduate Academic Success Advisor. The position acts as a key contributor to promoting and supporting student retention and graduation university-wide and advises students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies.

This position is based at the Phoenix Downtown campus and on-site work will be required.

Job Family

Advising & Admissions

Department Name

School Of Social Work



VP Code


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$48,000 - $52,000 per year; DOE

Essential Duties

  • Provides individual and group academic advising and/or interacts with students in support of academic success.
  • Works closely and collaboratively with students, faculty, and staff to support academic success.
  • Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention focused strategies, and relevant advising/student development/engagement theories.
  • Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
  • Able to learn and use multiple systems at same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
  • Shares feedback and insight regarding technology systems and their daily use.
  • Utilizes collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone; establishes and maintains effective professional working relationships.
  • Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
  • Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities /workshops. Works to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
  • Regularly monitors assessment resources to refine and build effective practices.
  • Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support.
  • Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of these tools and how they impact student experience. Escalates/redirects urgent or conflicting requests.
  • Recognizes complex issues and alerts leadership; may provide suggestions in response.
  • Assists with the coordination of academic success program or advising policy development and implementation.
  • As required, act as a course instructor/resource for faculty.
  • Other duties as assigned.

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
  • Experience in directing and providing support to undergraduate and/or graduate students enrolled at the university.
  • Experience in utilizing a wide range of software, advising theories and retention-focused strategies.
  • Experience in working under direct supervision to support students by performing specific, articulated goals and outcomes.
  • Experience in understanding general student requests for information and assistance. 
  • Demonstrates how to escalate urgent/conflicting requests.
  • Experience in applying collaborative approaches and strategies to devise solutions for student requests.
  • Experience in utilizing collegial interpersonal skills to maintain effective working relationships.
  • Demonstrated knowledge of basic applications used to communicate with internal and external customers.
  • Experience in utilizing multiple applications or systems to elicit resolutions to student requests while maintaining an openness to new and developing tools utilized across the University to aid in student success and service excellence.
  • Experience in applying and demonstrating approaches for supporting/guiding students through curriculum requirements; identifies and creates connections to resources for students to support goals; delivers advising practices in accordance to relevant university, college/department/school ethical and legal guidelines; actively builds knowledge of key university, or college/department/school resources.
  • Demonstrated knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting.
  • Keyboarding and manipulating a computer mouse.
  • Required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement

The Watts College of Public Service embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise includes: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with that intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

The School of Social Work is part of the College of Public Service & Community Solutions located in Downtown Phoenix. The purpose of the School of Social Work is to prepare professional social work practitioners who are committed to the enhancement of individual, family and group problem-solving capacities, and the creation of a more nurturing, just, and humane social environment. The College of Public Service embraces students and faculty dedicated to rigorous education and research in the service of social and economic change.  Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness.  We partner with those intent on addressing critical social issues and are confident that the State of Arizona can be exemplars for the future.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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