Grad School Student Customer Service Representative

Oregon State University, United States

Updated: 1 day ago
Location: Corvallis, OREGON
Deadline: 01 Jun 2024

Position Details
Position Information


Job Title Grad School Student Customer Service Representative
Appointment Type Student Employee
Job Location Corvallis
Position Appointment Percent 100
Appointment Basis 12
Pay Method Hourly
Pay Period 16th - 15th of the following month
Pay Date Last working day of the month
Remote or Hybrid option?
Min Hourly Rate $14.20 (Standard); $13.20 (Non-Urban); $15.45 (Portland Metro)
Max Hourly Rate $17.00 (Standard); $16.50 (Non-Urban); $18.00 (Portland Metro)
Position Summary
This recruitment will be used to fill two part-time (a maximum of 24 hours per week) Student Customer Service Representatives (CSR) for the Graduate School Front Desk at Oregon State University (OSU).
The CSR contributes to the daily function of Graduate Admissions and the front desk of Heckart Lodge. CSR answers incoming calls and walk-ins that inquire about admissions and current student requirements. They also check application files and document queues for accuracy, and process official documents received via online services and the post. They will also collaborate with professional staff on assignments and perform other tasks to support the unit and department. The CSR will also support recruitment events when hosted or staffed by the Graduate School.
The graduate school’s primary missions are to advance graduate education, to ensure quality and unquestionable standards in graduate education, and to maintain the integrity of approximately 100 graduate programs. To this end, the Graduate School initiates and implements policies and procedures and coordinates programs, courses, admissions standards, and degree requirements. The Graduate School maintains thousands of records for applicants and current/former students. By its very nature, the Graduate School’s role is central to the mission of OSU.
CSRs are expected to help create and maintain a non-discriminatory campus and educational environment.
Position Duties
40% Reception
Interacts with prospective applicants, current students, and OSU faculty and staff. Responds to a high volume of telephone, walk-in, and e-mail questions about graduate admission standards and university policies for graduate students. Responds to applicant and student questions and research issues when necessary. Includes a high volume of international applicant concerns. Must maintain a professional, welcoming, and helpful tone. Requires basic knowledge of the processes, procedures, rules, regulations, forms, functions, and programs for which this office is responsible. Must communicate with a diverse clientele in a courteous, pleasant, tactful, and professional manner, which includes the ability to communicate with department heads about necessary actions. Must accurately adhere to FERPA (confidentiality) guidelines.
5% Supporting Recruitment Events 
Support recruitment events as requested. The bulk of recruitment support would likely be with answering calls or walk-in questions, stuffing packets, and preparing other materials, but may include gathering supplies, working with catering, setting up promotional tables in on-campus venues, and hosting Graduate Resources tours.
20% Document Imaging and Postal Mail
Opens postal mail and routes to appropriate staff members. Opens, dates, scans, identifies matching applicants and uploads official documents received by mail. Downloads official transcripts from secure websites. Identifies matching application files and uploads them into the database. Ensures the appropriate routing of documents within the system workflow has occurred.
30% Daily Operations
Performs admission tasks related to graduate applications, including reviewing reports and documents and assigning files to professional staff for updates or corrections. This will also include research projects on best practices.
5% Various Duties
Other general office support duties as assigned.
Minimum Qualifications
Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requirements

  • Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
  • Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
  • Must meet the applicable minimal enrollment standard
    • High School student: Regularly enrolled in a high school or participating in a home-schooling program
    • Undergraduate and post-baccalaureate student: 6 credit hours per term
    • Undergraduate international student: 12 credit hours per term*
    • Graduate student officially admitted to Graduate School: 5 credit hours per term
    • Graduate international student officially admitted to Graduate School: 9 credit hours per term*


*International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
Additional Required Qualifications
  • Must be academically enrolled at Oregon State University in Corvallis or Ecampus (if living in the Corvallis area)
  • Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
  • Must meet the applicable minimal enrollment standard
  • Undergraduate and post-baccalaureate student: 6 credit hours per term
  • Undergraduate international student: 12 credit hours per term
  • Available for Summer Term and Break Hours
  • Customer Service Representatives are expected to affirm and uphold University policies that help create and maintain a non-discriminatory campus and learning environment.
  • Demonstrated strong verbal and written communication skills, including ability to explain detailed policies and procedures via phone, email and in person.


This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the Criminal History Check Requirement. 
Preferred (Special) Qualifications
  • Experience in a customer service setting.
  • Ability to work in a fast-paced, multiple-priority environment with constantly changing rules, regulations, policies, and deadlines
  • Demonstrable commitment to promoting and enhancing diversity
Working Conditions / Work Schedule
This position is located in a first-floor front office with 3 other positions. The office is open from 9 a.m. to 4 p.m., Monday through Friday. There is flexibility in scheduling hours around classes and before or after the office opens. This position is expected to support open office hours. Sitting/standing desks are provided.

Posting Detail Information


Posting Number P11065SE
Number of Vacancies 2
Anticipated Appointment Begin Date 06/01/2024
Anticipated Appointment End Date
Posting Date 05/10/2024
Full Consideration Date 05/20/2024
Closing Date 06/01/2024
Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
  • A Resume/Vita
  • A cover letter explaining your customer service experience.


    • For additional information please contact: [email protected]
    OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. 
    OSU will conduct a review of the National Sex Offender Public website prior to hire. 
    Note: All job offers are contingent upon Human Resources final approval. 

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