Grad Prg Student Svc Supp Cdr

Updated: 4 months ago
Job Type: FullTime
Deadline: 26 May 2023


Campus: Downtown Phoenix

Grad Prg Student Svc Supp Cdr

Job Description

The College of Health Solutions Student Success Hub is seeking an energetic, solutions-oriented, student focused Graduate Program Student Services Support Coordinator to join our dynamic team of student success professionals. We support a diverse array of graduate degree programs including behavioral health, biomedical informatics and diagnostics, strength and conditioning, nutritional science, science of health care delivery, and speech and hearing science. Our degree programs seek to advance the College charter which is to "translate scientific health research and discovery into practice. We prepare students to address the challenges facing our populations to stay healthy, improve their health and manage chronic disease. We bring people together to improve the health of the communities we serve, reaching them where they live, learn, work and play throughout the lifespan." The incumbent of this position will share in the goals of our college charter, mission, vision, and values, will support both online and immersion students, as well as work closely with program faculty and the team to successfully accomplish enrollment, retention, and graduation goals.

The College of Health Solutions is committed to creating a positive culture of inclusion, wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership's commitment to attracting, developing, and retaining the best, most diverse talent in a safe and inclusive environment.

Job Family

Counseling & Development

Department Name

CHS Student Success Hub



VP Code


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,419 - $58,509 per year; DOE

Essential Duties

  • Assists students with application process and partners with EdPlus Enrollment Advisor and the CHS recruitment team to notify students of missing application material.
  • Packages completed; admission applications and forwards to faculty committee for decision utilizing a google drive and spreadsheets. Works closely with the International Student Scholars Office to communicate CPT and OPT requirements as well as international student policies and procedures.
  • Process admissions decision in PeopleSoft, send welcome materials to student, and assists student with entrance processes. Provides course recommendations, course overrides, and capacity overrides as appropriate.
  • Sends enrollment reminders to student population.
  • Process administrative transactions on behalf of students; interprets and enforces programs via ASU, EdPlus, and Graduate College policies and procedures.
  • Counsels and confers with students providing academic guidance as well as problem solving and resolutions. Reviews student's iPOS for accuracy and timely completion for graduation.
  • Assists faculty with approving an iPOS to ensure students are prepared for graduation. 
  • Works closely with leadership to ensure all students are being tracked for their progress by providing assistance, information and guidance to faculty.
  • Attends curriculum and faculty meetings for assigned degree programs.
  • Collaborates with recruitment team, communications team, and program directors to provide overall student support and success. 
  • Attends and supports recruitment events, convocation, orientation and other special events as needed.
  • Identifies, develops and maintains working relationships with the university for support as appropriate to work assignment.
  • Actively engages in team meetings, staff meetings, and 1:1's. 
  • Attends and represent the program, school, and university at professional development workshops, on committees, and focus groups.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a master's degree in education/higher education, student affairs, or closely related field.
  • Experience advising online and immersion campus students in a higher education setting.
  • Experience advising masters and doctoral students.
  • Demonstrated knowledge of international student policies and the needs of the international student population.
  • Experience in discussing financial aid, registrar, veterans benefits, SAP Appeal process, CPT/OPT, and international admission requirements with students.
  • Experience working with EdPlus personnel including success coaches.
  • Demonstrated knowledge of Graduate College policies and procedures including the iPOS system.
  • Demonstrate a high level of experience and comfort as well as in efficiency working with; Salesforce, Advisor Portal, PeopleSoft, GAR. Evidence of proven success in advising online students via Salesforce, phone communication, and in-person meetings. 
  • Experience in completing a multi-step process with attention to detail.
  • Experience in changing environments while maintaining a positive and productive outlook
  • Experience in contributing to the team morale and engaging with the team and supervisor in constructive conversation.

Working Environment

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options: This position is eligible for Hybrid work. This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)

  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)
  • Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
  • Ability to clearly communicate to perform essential functions.
  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
  • Basic math
  • Deliver presentations
  • Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts
  • Use critical thinking to make decisions and/or analyze data/results of tests conducted

Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities.
The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU's Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic's campus in north Phoenix. 

For more information about ASU and the College of Health Solutions, visit and

The College of Health Solutions does not provide sponsorship for staff positions. Applicants will need to be eligible to work in the United States.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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