General Office Assistants

Villanova University, United States

Updated: 1 day ago
Deadline: ;

Posting Details

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Position Information


Posting Number: 20244967V
Position Title: General Office Assistants
Posting Type Student
Hours/week: 14 to 35 hours per week
Eligibility: Work study preferred but open to all students
Semester 2024 Summer
Location Aldwyn 2
Detailed Work Schedule
Number of positions: 2
Department: 603-Alumni Relations Office
Contact Name: Paulette LeGendre
Contact Phone/Extension: 610-519-7977

Position Summary Information


Job Description Summary:
The Alumni Relations Office Assistant will perform customer service, data management and clerical functions in support of the Office of Alumni Relations/University Advancement. Key tasks include:
  • Responding to constituent inquiries in a timely manner via phone, email and in person; recognizing and escalating issues as appropriate.
  • Driving alumni data updates and requests through the appropriate forms and channels, in partnership with the Advancement Services team.
  • Contributing to the development and maintenance of customer support documentation, approved response templates and key contacts for the Alumni Help Desk.
  • Conducting research and formatting projects for Alumni Relations staff members.
  • Performing clerical duties such as preparing inter-office and post office mailings, making copies, stuffing information packets, etc.
  • Assisting with bi-annual processes such as maintaining collateral gift inventory, organization of gift closet and production room organization (2x per year).
  • Following data privacy policies and maintaining confidentiality.
  • Other duties as assigned.
Requirements:
  • Current undergrad student
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Comfort communicating with a wide variety of people (including older alumni)
  • Resourceful problem-solver with consistent follow-through
  • Attention to detail and emphasis on accuracy in work
  • Ability to exercise discretion, confidentiality, and good judgment
  • Ability to initiate and complete tasks with minimal supervision; proactive about asking questions and escalating issues to supervisor.
  • Knowledge of Microsoft Word, Excel, and PowerPoint
  • Willingness to learn and use new systems (Salesforce, Microsoft Teams)
Additional Information:
  • Occasional weekend/evening hours to help staff on-campus events; highly encouraged but not required.
  • Possibility to stay on during the school year.
  • We welcome and encourage applications from students of all undergrad class years.
Physical Demands Summary:
The job sometimes requires stooping or bending; some very light lifting
such as three or four reams of paper or books (up to 20 pounds), may
be required.
Wage Rate: $10 per hour

Posting Detail Information


Closing Date (11:59pm ET):
Open Until Filled Yes

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