General Manager - Retail Dining

Job Posting Title:

General Manager - Retail Dining

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Hiring Department:

University Housing and Dining

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Mar 29, 2024

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:  
•     100% employer-paid basic medical coverage 
•     Retirement contributions  
•     Paid vacation, sick time, and holidays 
•     Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/  to learn more about the total benefits offered when you join our team!

Purpose

As a General Manager for University Housing and Dining’s (UHD) retail operations you are responsible for the overall success of multiple quick-service dining operations such as coffee locations, airport-style kiosks, and c-stores that comprise multiple national and local branded concepts. Responsibilities can include maintaining brand standards, student engagement, and representing the department on campus.

Responsibilities

• Serve as a member of Dining leadership with responsibility for planning and managing the administrative, operational, and developmental activities of multiple operations of Retail Dining.  Plan, develop, and administer the operational policies and procedures, for National and Local Brands to include food production standards, methods, menu guidelines, and development for dining operations as well as front house. Collaborate with the Director in planning and implementation of objectives and short and long-term programs for Retail Dining Services consistent with comprehensive strategic planning, goals, and objectives of the University, University Housing and Dining (UHD), and University Unions. Provide assistance and support in developing and implementing plans for operational improvements. Manage the operations of multiple concepts through supporting supervisory staff. Supervise national and internal brand concepts, ensuring food and service quality and compliance with all brand standards. Administer health and safety standards in compliance with University, State, and Federal codes and regulations. Participate in the analysis of current and future needs of Retail Dining Services. Establish an environment of team and individual accountability. Support departmental initiatives including student engagement. Participate on committees. Utilize a computerized food management system to control costs. Prepare and plan for reports and budgets. Utilize financial reports.  

• Coordinate with support resources to assist the team in the development of projects and strategies using industry best practices to enhance current programs for students and clients that increase the value, flexibility, responsiveness, convenience, and accessibility of products and services including extended hours of service, improved and expanded menu options, and continuing enhancement of Dining operations. Evaluate current and potential operations for growing sales and satisfaction. Monitor trends in retail foods, to guide teams in menu and concept development. Develop programs to drive student engagement and utilization of multiple retail locations that may include: Sabor, WCP Longhorn Coffee, Hook Em Hut, PCL Prufrock’s, and Welch Up & Atom from both on and off-campus students. Provide awareness about services and/or programs to students, faculty, staff, the public, and the university at large and assess how to align with the mission and goal of the university. Create, coordinate, and implement marketing plans and efforts for dining, utilizing the marketing department and other UHD dining operations. Assist the Director in evaluating the effectiveness of food services activities and provide assistance and support in the implementation of organizational changes, policy and procedure revisions and new equipment applications to meet the constantly changing needs of the population served. With Marketing, create an annual report of the department’s year in review, including objectives and goals for the coming year. Meet regularly with direct reports to review operations and planning. Ensure team is aware and informed as changes are taking place and that the teams have a voice. Ensure that front-line staff participate in monthly informational meetings with unit leadership, allowing for feedback and engagement of staff. Maintain safety and sanitation standards. Maintain the location and equipment.  

• Participate in the preparation of the budget projections for Dining retail operations for review and approval of the Director. Train, coordinate, and direct proper cash handling, financial, and accounting practices and procedures. Review and monitor operational budgets for Retail Dining. Utilize financial data and statistics to aid informed decision-making. Provide information to the Director in the preparation of special and periodic reports for University and Dining administration. Develop and support initiatives for growth and increased efficiency of the dining operations. Support and hold team accountable for financial success of the operations. Reconcile cash reports and banks.  

• Participate with the Director in the recruitment, selection, training, development, evaluation, and corrective action of staff. Train and develop staff on university policy and procedures, implementation techniques, and strategy. Establish an environment of accountability for performance, commitments, and professionalism. Maintain positive working relationships with UT departmental leadership, staff, students, and employees.  Other duties as assigned.

Required Qualifications

• Bachelors Degree in business, hotel and restaurant management, nutrition, or a related field.

• At least 4 years of supervisory experience in food management.

• Knowledge and use of standard and special equipment used by food service unit.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• At least two years of experience in a multi-unit college and/or university environment.

• Experience in training, coaching, and developing line-level to management-level staff.

• Experience in management of self-operated, regional, and/or national brands.

• Experience creating and leading a comprehensive marketing plan in a food-related industry.

• Experience with food safety, sanitation, and sustainability.

• Experience with dining technology systems such as food management systems, labor management systems, and point of sale (POS).

• Experience with vendor management.

• Experience managing, analyzing, and interpreting financial data.  

• Able to work under pressure and meet established goals and objectives.

• Positive and professional public relations skills, excellent interpersonal skills.

Salary Range

$65,000+ depending on qualifications

Working Conditions

• Uniforms and/or personal protection equipment (furnished)

• May work around standard office conditions

• Climbing Stairs

• Use of manual dexterity

• Climb a ladder

• Lifting and moving

• Repetitive use of keyboard at a workstation

• May work in all weather conditions

Work Shift

• Workdays, area, and hours may vary based on the needs of the Unit and Housing and Dining (UHD) to also include nights and weekends.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.