Functional Analyst III

***INTERNAL UHD CANDIDATES ONLY***

This position may be eligible for Hybrid Work, working remotely for up to two days per week after the initial 90 days of employment.

Hourly Rate: $34.75/hr. or higher, commensurate with experience and/or education 

JOB SUMMARY 

The Functional Analyst III provides technical assistance and support to end-users, troubleshoots issues, and maintains enterprise-wide applications used by the university to perform its daily operations.

DUTIES 

• Analyzes and validates new and current processes
• Assists functional users with setups, testing, and troubleshooting issues; assists IT staff with troubleshooting issues with faculty, staff, and student accounts; assists DBA and developers with testing processes and approving moving applications to production
• Provides daily operational support; develops and conducts training
• Writes scripts to produce ad-hoc reports at the user's request
• Manage and audit user security on multiple systems
• Assigns work to subordinates; approves leave requests and timesheets; provides training, coaching, and instruction as necessary
• Attends meetings regarding the planning and implementation of new application systems; participates in Power BI projects for the development of dashboards and reports
• Plans and coordinates application upgrades and testing with IT staff, vendors, and key users; works with vendors to resolve issues if any arise
• Processes requests and payments for maintenance and support renewal for application systems

MARGINAL DUTIES 

• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES 

Direct Reports:

• Full-time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Knowledge of SQL
• Knowledge of the technology development process
• Up-to-date knowledge of modern applications and trends

Skills:

• Good technical skills, including proficiency in MS Excel
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to install, setup, and configure utilities and/or tools
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS 

Primary Work Location:

• Works in an office environment, classroom, training room, and auditorium

Physical Demands:

• Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant element
• The individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Occasional lifting and carrying of up to 25lbs may be required
• Precise hand-eye coordination is required

EEO/AA

Required Education:

• Bachelor's degree in Information Systems or a related field

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• None required

PREFERRED QUALIFICATIONS

• None

About University of Houston Downtown

Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation’s fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor’s degrees, 12 master’s degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.

U.S. News and World Report ranked UHD among the nation’s Best Online Bachelor’s Programs for Applied Administration and Best Online Master’s Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions:  No. 1 for diversity (tied) and No. 3 for student experience. TheStockWatcher.com called UHD a “notable institution providing high-quality online MBA programs. … UHD ensures that its graduates are well-prepared to succeed in their chosen career paths.”

UHD is one of the four distinct and separate components of the University of Houston System, which also includes the University of Houston, University of Houston-Clear Lake, and University of Houston-Victoria. Instructional Sites operated by UHD are University of Houston-Downtown Northwest, University of Houston-Downtown at Lone Star College Kingwood, and University of Houston-Downtown at Lone Star College CyFair.

The University is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.

The University of Houston - Downtown is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply.