Front Office Coordinator (Fresno)

DO-Fres-AssDn-CP-Alz Ctr

Full Time

77445BR

Job Summary

As a staff position for the UCSF Fresno Ambulatory Care Clinics, the Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, RedCap/Epic in-baskets, scanning, filing, authorizations, and billing.     

The PC is responsible for the maintenance of all routine clerical operations and communications.  Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff, and providers at all times.  The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities.  Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF Fresno campus as needed and scheduled.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF Fresno is a major educational and clinical branch of UCSF School of Medicine (SOM) that is located in the Central San Joaquin Valley and is administered by the Office of the Associate Dean in Fresno. The UCSF Medical Education Program offers undergraduate and postgraduate training programs with particular emphasis on primary care clinical disciplines. The UCSF Fresno Latino Center for Medical Education and Research (LaCMER) is a K-14 health careers pathway program designed to increase the number of underrepresented health professionals in the Central Valley. The program provides an academically rigorous curriculum that prepares K-14 students to become competitive applicants to four-year colleges and universities and health profession schools across the country.

Required Qualifications

• High School graduate or equivalent with two years related experience; or equivalent combination of education and experience (minimum one year of medical office administration required)
• Strong computer skills, including experience with Outlook, Word, and Excel.  
• Ability to navigate through multiple patient records systems.
• Excellent communication and customer service skills.  Ability to relate to a wide variety of individuals and handle confidential and sensitive information.
• Ability to receive, understand and follow instructions
• Good judgement and, ability to work independently with minimal supervision 
• Excellent prioritizing, organizing and problem-solving skills, and attention to detail
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Knowledge of medical practice terminology preferred

Preferred Qualifications

• Demonstrated experience in health care in the following areas:  patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.  
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.  
• Prior experience with EPIC.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004820 PRACTICE CRD 1

Job Category

Administrative Support, Support Services

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Additional Shift Details

Monday-Friday 8 hrs. within 7:15am to 5:45pm