Front Line Supervisor, Student Financial Services - Mount Wachusett Community College

Details

Posted: 03-Apr-24

Location: Gardner, Massachusetts

Salary: Open

Categories:

Staff/Administrative

Internal Number: 174293

Location: Gardner, MA Category: Administrative Posted On: Tue Apr 2 2024 Job Description:

General Statement of Duties:

The Supervisor of Student Financial Services performs professional-level supervisory duties in planning, directing, and reviewing the activities and operations of the student support team within the Student Financial Services Center.

Responsibilities:

• Supervision of student services front line team, prioritizing and assigning work;
• Organization of the staff schedules to meet customer services requirements;
• Research and resolve difficult and complex student complaints and issues;
• Responsible for entering and reconciling of all types of tuition waivers and vouchers for individuals;
• Responsible for providing technical assistance to students, MCC employees, and outside entities regarding areas of compliance with existing tuition waiver rules and regulations;
• Responsible for the preparing web payment report and reconciling payments to ensure all payments are accounted for in Banner and payments have been applied to the correct semester;
• Accept checks, and credit card refunds and manages the entire pre-collection and collection process;
• Responsible for Chapter 33 GI billing; run reports for adjustments, generate bills, reconcile, and confirm compliance while maintaining contract in Banner;
• Familiar with Tungsten for Chapter 31 payment processing of purchase orders, invoices, and EFTs;
• Provide customer service both on the phone and in person to Students, Parents, and Outside Agencies regarding payment of bills;
• Responsible for replying to email inquiries from students regarding their accounts;
• Processes Military Tuition Assistance for TA students; request payment from the Army, Air Force, Coast Guard, Marines, and Navy;
• Processes miscellaneous deposits weekly from other departments and third parties;
• Responsible for tracking waivers specifically National Guard based on state-supported and non-state-supported credits;
• Processes daily deposits of manual and electronic cash receipts.
• Responsible for complete oversight of student outstanding refund check monitoring process at MCC and ensuring compliance with existing regulations pertaining to this critical administrative capability component of Federal Title IV policy; Student Accounts liaison with Business Services and Financial Aid personnel regarding this process;
• Responsible for and assist the Director on the State Treasury process for outstanding non-Title IV refunds;
• Responsible for the entry of State Intercept payment via batch and manual processes;
• Responsible for State Intercept process; upload and download of files, reconcile funds, and apply to accounts;
• Manages tuition reimbursement based on employer's requirement benefit;
• Responsible for third-party billing; create contracts in Banner, generate invoices, and enforce collections;
• Manages dual enrollment accounts with grant funding;
• Responsible for processing tuition exceptions for waivers, tuition reimbursement, and other qualifying categories;
• Troubleshoots fee assessment;
• Manage past due balance communications, collections and intercept processing;
• Assist in developing, planning, and implementing goals and objectives for functional area(s); recommend and administer policies and procedures for service delivery;
• Provide support to the Executive Director of Student Financial Services as well as the college business office to ensure proper recording of all transactions;
• Supervise the processing of technical paperwork in functional area(s); ensure compliance; with applicable Federal and state laws and College rules and regulations;
• Monitor program and operations to ensure consistency with campus student services goals, strategic plans, policies, and procedures;
• Collect and analyze a variety of information and statistics and summarizing findings, prepare reports, and make recommendations;
• Develop and conduct training seminars or workshops on functional or organizational topics for staff and student purposes;
• Ensure consistency of operations with College policies and practices, as well as across various campus student interfaces;
• Prepare for and participate in a variety of College and community committees, workshops, meetings, and various events including Financial Aid and Registration Days, Orientation, Admissions events and the Enrollment Management Committee;
• Perform other duties as assigned.

Job Requirements:

Minimum Qualifications:

• Associates degree;
• (5) years' experience in customer service or administrative support;
• Knowledge of Student A/R performance metrics;
• Proficient in the use of Microsoft Office suite, especially Word and Excel;
• Demonstrated working knowledge of generally accepted accounting principles and financial operations and systems;
• Strong project management skills and ability to implement and manage multiple projects;
• Demonstrated ability to communicate effectively with all levels of staff and successfully interact in a student service oriented environment;
• Excellent organizational skills and the ability to work effectively with a diverse staff and student body;

Desired Qualifications:

• Excellent technical skills;
• Supervisor experience;
• Customer service experience in a college environment;
• One to Two years higher ed student accounts, finance or financial aid experience;
• Proficient in the use of BANNER or other higher education mainframe.

 

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $60,000.00-$64,000.00

Employee Status: Full Time
Benefits: Yes
Hours per Week: 37.5
Number of Weeks: 52

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

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About Mount Wachusett Community College
We are an innovative institution for teaching and learning excellence. Students and faculty are at the center of everything we do. If you are looking for the opportunity to come to work every day and help students achieve their dreams, Mount Wachusett Community College is the place for you. Our faculty, staff, and administration forge the direction of the college together - from governance to defining our mission. We understand that for our institution to remain relevant we must continually examine and refine the ways we serve our students. We strive to create an environment where students, faculty and staff feel comfortable and where new ideas and perspectives are encouraged and rewarded. We respect and honor our differences and make them work toward the advantage of all. The college is committed to attracting the best faculty and staff for our students, regardless of race, color, religious creed, age, physical or mental disability, sex, national origin or ancestry, marital status, sexual orientation, genetic information or veteran status. About the College Mount Wachusett Community College is an accredited, public two-year institution serving 29 cities and towns in North Central ...Massachusetts. The picturesque269-acre main campus is located in Gardner, Massachusetts; satellite sites are located in Leominster, Fitchburg, and Devens. The college offers over 45 associate degree and certificate programs, as well as adult basic education and high school equivalency programs, education and training for business and industry, and noncredit professional and personal enrichment programs. MWCC is on the forefront of state and national civic engagement and service learning initiatives and is nationally recognized as a veteran- friendly school. MWCC is in the process of constructing a $42 million science and technology building to support growing STEM programs. The college community enjoys many resources including the East Wing Art Gallery; the 555-seat Theatre at the Mount which hosts a variety of productions annually; the Fitness and Wellness Center, which offers a wide assortment of fitness classes, exercise equipment and an Olympic-size swimming pool; a complete library with access to thousands of on-line publications and data bases, as well as electronic classrooms. In addition, through its membership in the CWMARS regional library system, access is available to all other public and academic libraries in the region. Our Green Commitment In addition, if sustainability is important to you, Mount Wachusett Community College offers the chance to work at one of the greenest colleges in the nation. We are the largest greenhouse gas reducer of any Massachusetts state college, university, or agency, as recognized by the 2011 Leading By Example Award from the Commonwealth of Massachusetts. We have also been nationally recognized with a Climate Leadership Award from Second Nature, the supporting organization of the American College and University Presidents' Climate Commitment, and several other organizations. Our Gardner campus features two 1.65 MW Vestas V82 wind turbines that are propelling us to near-carbon neutrality for campus operations. With the college's biomass and solar technologies incorporated into the mix, coupled with significant efficiency improvements, MWCC generates nearly all of its energy on-site to operate as a near-zero net energy campus. About our benefitsOur full-time faculty and staff enjoy a liberal benefits package, including generous retirement plans, eleven health insurance options, dental care, life insurance and long-term disability insurance. In addition, we offer a tuition remission program which provides education benefits at Massachusetts state colleges, community colleges, and University of Massachusetts Colleges for full-time employees, their spouses and dependent children. Education and lifelong learning are valued here. Additionally, sabbatical opportunities and other professional development opportunities are possible. About the regionMount Wachusett Community College is located a few hours from the stunning beaches of the Cape Cod National Seashore, an hour's drive from the cultural attractions and big city lights of Boston, and forty-minutes from the county seat of Worcester, with museums, a thriving restaurant scene, and excellent amenities. A wide variety of state and national parks, including the Appalachian Trail, the White Mountains, the Berkshires and the Green Mountains are all a day-trip away. The best that New England has to offer is here: quaint villages, bustling cities, and beautiful vistas. The Boston Museum of Fine Arts, the Worcester Art Museum and the Fitchburg Art Museum offer incredible collections. There are opportunities for great shopping in area cities, towns, and nearby outlet malls. North Central Massachusetts is home to excellent public, charter and private schools as well as an affordable lifestyle. Hiking, biking, and walking trails are spread throughout the region as well, for those seeking to maintain an active outdoor lifestyle. We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.
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