Front Desk Assistant, Undergraduate Admissions

Job Summary

The Front Desk Assistant, Undergraduate Admissions provides excellent customer service, supports the general office functions, and supports the administrative functions for Undergraduate Admissions. Arranges appointments with Admissions staff members, conducts follow-up calls and confirmation calls. Answers questions about admissions applications, deadlines, and supporting materials.
FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

• Serves as the first point of contact to internal and external audiences for Undergraduate Admissions and answers inquiries by e-mail, mail, telephone, and in-person.
• Greets admission visitors, provides directions or information, and solves routine issues.
• Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level.
• Maintains and updates lists, assists with mailings, and performs data entry.
• Drafts documents, correspondence, and spreadsheets.
• Opens, sorts and distributes mail for Undergraduate Admissions
• Assists with preparation of promotional materials.
• Creates or maintains unit filing systems or workflows.
• Assists with maintaining inventory of office equipment and supplies.
• May assist in arranging or supporting events.
• Creates, maintains, and ensures electronic admissions records are complete, accurate, and up-to-date.
• Assists with Residency data collection and processing.
• Assists with admissions application processing and special initiatives.

Other Duties:

• Serves on committees as assigned.
• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and two years of full-time experience directly related to the job functions.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).

Preferred Qualifications:

• Bachelor’s degree from an accredited institution in an appropriate area of specialization.
• Work experience in a higher education setting.
• Experience with Workday, Ellucian Banner or Slate.

Knowledge, Skills & Abilities:

• Knowledge of general office procedures.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Skill in completing assignments accurately and with attention to detail.
• Ability to accurately prepare and maintain records, files and reports.
• Ability to operate office equipment including personal computer, copy machine, fax machine, and calculator.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
• Ability to think critically and make clear, well-reasoned and timely decisions.
• Ability to apply general rules to specific problems to produce answers that make sense.
• Ability to adapt quickly to changing situations and environments.
• Ability to add, subtract, multiply, or divide quickly and accurately.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.

Pay Grade 12