FOCUS Services Coordinator - Norfolk

FOCUS (Families OverComing Under Stress) provides resiliency training to military families. The FOCUS Services Coordinator reports to the local Site Director. The incumbent provides administrative support to the local Family Resiliency Training programming including assisting with service delivery activities, receptionist services, including answering phones & assisting with family intakes, managing faxes, copying/filing, ordering supplies, maintaining an office and personnel calendar, and monitoring supplies and equipment inventory. Incumbent assists with family and provider inquiries regarding accessing care and other FOCUS activities, coordinates site-specific activities with the UCLA FOCUS team, including scheduling conference calls, televideo conferences, and local trainings and across FOCUS sites.

The incumbent also provides support for the delivery of direct family-care services and group skill-building sessions as needed including, preparing and distributing program brochures and providing general support for other FOCUS outreach efforts, arranging for and providing refreshments, maintaining and supporting waiting room-setting age-appropriate toy/activity supplies, reading supplies, and educational materials for children, youth, and adult family members, staffing and maintaining sign-in sheets, assisting in scheduling appointments on the phone and computerized records.

The incumbent also assists the training staff with data-entry related to outreach contacts, provider referrals, and family records, as well as maintenance of the web-based files to compile reports and outcome information.

May convert to career