Floor Manager Sr.

101520BR

Campus: Tempe

Event Attendant

Job Description

ASU Gammage is seeking part-time employees to work as ushers during events. Our Floor Mangers create a welcoming environment for our patrons as they scan tickets, offer directions and provide information. ASU Gammage accommodates up to 3,000 patrons a night. This position has no set hours since all work is event based. Bilingual candidates are encouraged to apply. 

Job Family

Theatrical & Public Events

Department Name

ASU Gammage GA

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$20.00 per hour

Essential Duties

• Scan tickets from patrons and ensure tickets are valid for event
• Monitor entrances, exits and aisles in facility
• Direct patrons to their seating locations, including individuals who require special assistance
• Provide information to patrons regarding the events
• Respond to patrons experiencing medical emergencies 
• Assist and resolve patron complaints

Minimum Qualifications

No prior experience required; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Customer service experience (6 months)
• Experience in customer service to a diverse group of people
• Experience in communicating verbally to large groups of people
• Bilingual skills appreciated
• Punctuality

Working Environment

• Ability to clearly communicate. 
• Ability to climb stairs, walk through the seating areas and stand for long periods of time.
• Ability to assist/direct patrons to exits in an emergency evacuation situation.
• Ability to respond quickly in an emergency situation. 
• Visually detect prohibited items being brought into the building.
• Ability to greet patrons and scan tickets at entrances.
• Ability to bend, reach, and lift, push or pull up to 25 lbs.

Department Statement

ASU Cultural Affairs is comprised of three units - ASU Gammage, ASU 365 Community Union and ASU Kerr. Through the mission of Connecting Communities™, ASU Cultural Affairs makes an impact across the Valley of the Sun through the arts, entertainment, education and events.

ASU Gammage has been a top cultural destination in the Valley for more than 50 years. The Frank Lloyd Wright designed performing arts center located on the Tempe campus of Arizona State University is one of the largest university-based presenters of performing arts in the world and top touring market for Broadway. Home to the Desert Financial Broadway Across America - Arizona and Beyond series, the mission of Connecting Communities™ goes beyond the stage and programs and impacts the community through shared experiences in the arts. 

ASU Cultural Affairs is committed to providing a welcoming, equitable and respectful environment for all in order to realize our mission of Connecting Communities™ through the arts, entertainment, education and events. Our core values serve as a guide for daring engagement, respectful dialogue and cross-collaboration. Learn more about our commitment and values at https://www.asugammage.com/about/asu-cultural-affairs-core-values

To learn about ASU Gammage, visit: asugammage.com/about
To learn about the ASU Charter and goals, visit: president.asu.edu/asu-mission-goals 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.