Fleet System Specialist

Requisition Id 12772 

Overview:  

We are seeking a Fleet System Administrator who will focus on user experience of fleet software, analyzing data and resolving issues. This position resides in the Fleet and Transportation group in the Logistical Service Division, Facilities & Operations Directorate, at Oak Ridge National Laboratory (ORNL).  

As part of our team, you will be playing a pivotal role in supporting the successful implementation and ongoing optimization of our Vehicle Pooling Program. The selected candidate will be at the forefront of ensuring seamless user experiences, addressing technical challenges, and enhancing the overall efficiency of our fleet management software.

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation’s biggest problems. We have a dedicated and creative staff of over 6,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

Major Duties/Responsibilities: 

• Act as the primary point of contact for user questions and concerns, ensuring timely and effective resolution.

• Provide comprehensive assistance to users in navigating and utilizing Agile Fleet Commander Software.

• Conduct user training sessions to enhance software proficiency and promote a user-friendly experience.

• Work closely with end-users to understand their needs and challenges, seeking opportunities to maximize the benefits of the fleet management software.

• Promptly identify and address technical issues and software glitches to minimize disruptions to the Vehicle Pooling Program.

• Perform daily pooled fleet diagnostic and software utilization, proposing recommendations for optimization.

• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS in computer science, information technology, business administration, or a related discipline

Preferred Qualifications:

• Proven experience as a System Administrator or in a similar role, with a focus on fleet management software.

• Strong troubleshooting and problem-solving skills, with a track record of efficiently resolving technical issues.

• Excellent written and oral communication skills.

• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.

• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

Visa Sponsorship:

Visa sponsorship is not available for this position.

Benefits at ORNL:  

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: [email protected] or call 1.866.963.9545.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email [email protected].

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.