Financial Support Center Specialist

Details

Posted: 01-Mar-24

Location: Stanford, California

Type: Full-time

Salary: Open

Categories:

Staff/Administrative

Internal Number: 102390

FINANCIAL SUPPORT CENTER SPECIALIST

Financial Management Services (FMS), a department within Business Affairs, is responsible for creating an ecosystem which promotes innovative and sound financial administration policies and practices that balance controls, compliance, and customer service. FMS is primarily responsible for financial policy oversight, quality assurance and financial services at Stanford University and its affiliated entities. It also serves as a liaison to the hospitals and the Stanford Linear Accelerator Center (SLAC). The FMS work environment is grounded by core values that include adapting to change, engaging in curiosity, celebrating accomplishments, and encouraging an inclusive environment where everyone is valued, respected, and can thrive.

DESCRIPTION
This is an FTE position. In addition, this position is for full-time remote work from any location in the U.S., with periodic visits to campus as requested.

JOB SUMMARY
The Financial Support Center (FSC) is a help desk within Financial Management Services (FMS) which assists Stanford University faculty and staff in performing financial tasks accurately, efficiently and within policy. Our vision transforms the role of customer service from simple resolution of financial problems to proactive guidance and root cause solutions to business problems. This is driven by intelligent perception from professional front line Specialists who can handle challenging customer contacts and understand the principles of continuous business process improvement.

JOB PURPOSE:
The FSC Specialist will provide excellent professional customer service by responding to incoming phone and web portal support requests, and offers solutions based on a thorough understanding of university financial policies, processes, systems, and best practices.

CORE DUTIES*:

• Provide frontline support communication with campus clients for their financial transaction needs.
• Develop and maintain expertise across a range of subject areas, gaining sufficient familiarity with the associated administrative processes to be able to process client requests accurately and efficiently.
• Understand, apply, and ensure compliance with complex internal policies and external regulations which may require interpretation.
• Manage a high volume of incoming calls and support requests with the highest level of customer service.
• Collaborate with other financial departments as necessary to provide appropriate solutions and alternatives for clients.
• Follow Through and Follow Up with clients on pending requests.
• Educate clients regarding financial policies and procedures.
• Contribute to the development and maintenance of desktop procedures and process documentation by identifying, documenting and reporting deficient processes, pain points and trends.
• Perform moderately complex finance functions, including structured analysis; data mining; identification and investigation of discrepancies and exceptions.
• * - Other duties may also be assigned.

QUALIFICATIONS
To be successful in this position you will bring:

Education & Experience:
Bachelor's degree and two years of relevant experience or combination of education and relevant experience.

Knowledge, Skills, and Abilities:

• Demonstrated communication skills, including the ability to clearly and effectively communicate compliant and efficient responses to clients.
• A proven ability to apply knowledge to analyze and interpret business policies.
• Attention to detail, accuracy, and the ability to prioritize multiple tasks to meet customer service response standards.
• Proficiency in business applications, such as Oracle and Microsoft Office suite.
• User knowledge and demonstrated experience with financial systems.
• Understanding of basic accounting concepts and ability to apply them appropriately.
• Proven problem solving and analytical thinking to approach problems logically.

This role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures . The compensation for this position will be based on the location of the successful candidate.

The expected pay range for this position is $67,000 to $86,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Stanford University seeks people committed to excellence and to improving our world and, in turn, is dedicated to supporting its employees as they develop their careers and enrich their lives.

Stanford's Business Affairs provides administrative policies, infrastructure, systems, services, and support for the benefit of the university community.

Why Stanford is for You:

Stanford University has revolutionized the way we live and how it enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
• Redwood City. Our new Stanford Redwood City campus, which opened in 2019, is the workplace for approximately 2,700 staff, including FMS, whose jobs are important to supporting the university's mission. The campus will offer amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at [email protected] . For all other inquiries, please submit a contact form .
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time
• Job Code: 4451
• Employee Status: Regular
• Grade: G
• Requisition ID: 102390
• Work Arrangement : Remote Eligible