FINANCIAL CARE COUNSELOR (DUHS Commitment Bonus Eligible)

JOB LOCATION

Central Carolina Foot & Ankle - Durham, NC 

JOB SUMMARY

We are seeking a Financial Care Counselor to assist in coordination of clinic service activities of two new Orthopaedic clinics to achieve continuous and optimal patient care.

JOB DUTIES AND RESPONSIBILITIES

• PSA/FCC functionality: Registration, arrive/check out visits, schedule follow up appointments. Oversee front desk personnel and provide assistance with aforementioned functions.
• Monitor registration, charge review, claim edit work queues and ensure they are cleared daily.
• Train new staff and educate current staff on new policies and procedures related to insurance/payer change.
• Charge and reconcile professional charges daily.
• Assist HCA/SAM with customer service and billing request.
• Review the daily appointment report for visit level authorizations, obtain as necessary.
• Cash management: Close clinic batch and prepare deposit daily. Submit batch corrections as necessary. Perform Monthly Cash Audit.
• Attend Monthly FCC/PSA registration meetings and dispense information timely regarding updates or changes.
• Serve as a resource point for questions regarding patient accounts, registration, insurance or billing questions.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
• Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.