Financial Aid Counselor

University of North Carolina at Charlotte, United States

Updated: 28 days ago
Location: Charlotte, NORTH CAROLINA
Job Type: FullTime
Deadline: ;

Position Information
General Information


Vacancy Open to All Candidates
Employment Type Permanent - Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 001120
NC Salary Grade Equivalency GN08
Classification Title Administrative Support Specialist - Advanced
Working Title Financial Aid Counselor
Salary Range $40,665 - $50,831
Anticipate Hiring Range $40,665 - $47,000
FLSA Status Non Exempt
Division Academic Affairs
Department Enrollment Management (Adm)
Work Unit Financial Aid Operations
Work Schedule
8:00 am – 5:00 pm; Monday – Friday.
Some flexibility may be needed for special programs after hours and on weekends.
Primary Purpose of Position
The primary purpose of the Financial Aid Counselor position is to manage daily, weekly, and monthly reports associated with the Office of Financial Aid involving but not limited to Federal Pell Grant, Federal TEACH Grant, Transient Study, and Unofficial Withdrawals. This position will also provide information regarding financial aid policies and procedures to students, parents, and colleagues. In addition to these duties, this position will also have specific programmatic responsibilities.
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through four years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties
  • Perform specialized duties in support of the Pell Grant and TEACH Grant programs.
  • Reconcile Pell Grant and TEACH programs monthly and for year-end closeout.
  • Responsible for unofficial R2T4 calculations.
  • Determine eligibility and award the Federal TEACH Grant.
  • Analyze and review output reports for awarding and disbursement accuracy.
  • Resolve discrepancies.
  • Process electronic data files to COD.
  • Answer student and staff questions regarding federal programs and their requirements.
  • Coordinate with other institutions to resolve Pell MRRs.
  • The position will also process and monitor the Transient Study program.
Other Work Responsibilities
  • This position will perform other job duties and special projects as assigned or directed.
  • Assists in researching rules and regulations concerning eligibility and participates in determining office policy and procedures.
  • Reviews student records and makes decisions regarding aid eligibility and compliance.
  • Collects data and provides necessary reports to senior management.
  • Must meet time service deadlines on work as well as critical federal and state deadlines.
  • This position counsels with students by a variety of means including in person, by phone, and email.
Departmental Preferred Experience, Skills, Training/Education
  • Bachelor’s degree preferred.
  • At least 2 year of higher education experience, preferably in performing R2T4 Calculations or Federal Grant Processing.
  • Excellent interpersonal skills.
  • Must have strong attention to detail.
  • A strong customer service mentality is essential.
  • Working knowledge of the federal, state and institutional requirements regarding aid administration is preferred.
  • Banner experience is preferred.
  • Experience with NSLDS, COD, and CPS Software.
Necessary Licenses or Certifications
N/A
Work Location Reese Building
Posting date 03/15/2024
Closing date 03/31/2024
Proposed Hire Date 04/17/2024
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
Please upload reference information including ​names, position titles and company/institutions, phone numbers, and email addresses of at least ​two​ current/previous supervisors.
* The Search Committee will not contact references without first verifying permission with the finalist​.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
This position is Telework eligible once onboarded and approved by the supervisor.

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