Financial Aid Counselor, Student Affairs [R0129334]

The University of Nevada, Las Vegas invites applications for Financial Aid Counselor, Student Affairs [R0129334]

ROLE of the POSITION

Reporting to the Assistant Director of Outreach and Client Services, the Financial Aid Counselor serves as the front-line customer service works directly with students to enhance their understanding of opportunities for, and processes and responsibilities of a financial aid recipient. This position provides students, families, UNLV staff and external community with information about financing higher education.

This position will be a great fit for someone who enjoys outreach with students and parent, but also has strong communication skills and can spend time working independently but also spending a lot of time in 1:1 counseling sessions. Outside of teamwork within the Financial Aid Office, the Financial Aid Counselor works closely with the UNLV Undergraduate Recruitment team, orientation programs, Clark County High Schools, the Cashiering and Student Accounts Office.

Financial Aid Counselor duties are highly visible to others on-campus and in the community. This individual attends outreach activities both on and off campus where they can meet with prospective and current students and parents, explain financial aid processes and review student accounts for eligibility and award status and will provide group presentations as necessary.

The Financial Aid Counselor will need to know, or be willing and able to learn, the details of and be able to explain many important types and concepts for higher education funding including scholarships, debt management strategies, costs of attendance, basic financial planning, financial aid policy & procedure, necessary paperwork for specific processes, follow up (electronic correspondence, phone calls), business processes, how to navigate web portals (both UNLV and external), and interactive applications. This position requires the incumbent to learn Federal Title IV regulations, general scholarship administration rules, and to be adept in our customer service management system (SalesForce) as well as our student record system (PeopleSoft). The financial aid counselor will be required to determine, accurately monitor and interpret appropriate data.

PROFILE of the DEPARTMENT

Enrollment & Student Services (ESS) is a dynamic, complex, and innovative department that exemplifies national best-practices in student enrollment-related activities from recruitment through commencement.  Simply stated: this department is the one responsible for the university's enrollment.  With that charge, ESS strives to exceed every expectation to maximize enrollment, because nearly every university-related department or service is directly dependent upon our success for either the actual student headcount or the resources derived from it.

Within ESS, we utilize strategic and innovating programs, services, and solutions essential for to impact outreach, recruitment, enrollment, retention, and graduation of UNLV students. We are committed to provide the highest-caliber of student service. ESS team members communicate and collaborate with respect, enthusiasm, and empathy for all our partners, while listening and building relationships that exceed expectations in every possible instance.

MINIMUM QUALIFICATIONS

This position requires a Bachelor's degree from a regionally accredited college or university. Credentials must be obtained prior to the start of employment.  Employee must not be in overpayment or default status for any Federal Student Aid program or award. 

The successful candidate will have 1-3 years of experience in superior customer service or a relevant Master's degree, proficiency working in a high-paced environment; be detail-oriented; have familiarity with highly-regulated protocols; and good professional judgement.

Required knowledge, skills and abilities include:

• Liaison and committee participation skills.
• Conflict resolution and problem-solving skills.
• Effective verbal and written communication skills and public presentation skills.
• Strong time management and intrinsic motivation.
• High computer literacy and versatility.

PREFERRED QUALIFICATIONS

• Knowledge of federal, state and institutional regulations pertaining to student aid programs.
• Bilingualism

COMMITMENT to DIVERSITY

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

COMMITMENT to DIVERSITY of the DEPARTMENT/COLLEGE

Our Core Values include:

• Student-Centered: Begin everything we do with a core commitment to change the lives of students and their communities through higher education.
• Diversity & Inclusion: Value and respect people of all backgrounds and support a diverse campus community and student body.
• Integrity: Demonstrate ethical practice, compliance, and decision-making that builds trust with our constituents at all times.
• Growth: Seek and deploy innovative solutions and technology-driven approaches to improve programs, services, and infrastructure that continuously improves student access and success.

SALARY RANGE

Salary competitive with those at similarly situated institutions.

BENEFITS OF WORKING AT UNLV

• Generous compensation packages, up to 48 days of paid time off, sick leave, and holidays
• Excellent health insurance including medical, dental and vision
• No state income tax
• Comprehensive retirement plans and voluntary benefits programs
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Flexible work schedule (depending on your department)
• Employee recognition and appreciation programs
• Personal and professional development opportunities
• UNLV athletics ticket discounts
• Employee discount at UNLV's Student Wellness Recreation Center 
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled, review of candidates' materials will begin immediately. Materials should be addressed to Search Committee Chair and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact UNLV Human Resources at (702) 895-3504 or [email protected] .

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, "R0129334" in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV   is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine.  UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at:  http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. 

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates.  Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106).  The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment.  Inquiries concerning the application of these provisions may be referred to:  Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: [email protected] , or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: [email protected] ; or to both.  

Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

Job Category

Administrative Faculty

Required Attachment(s)

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.