Financial Aid Counselor II

This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment

Hourly Rate: $20.68/hr. or higher, commensurate with experience and/or education 

JOB SUMMARY 

The Financial Aid Counselor II assists prospective and current students with all matters related to acquiring and maintaining financial aid.

DUTIES

• Completes the verification process for students; verifies that the information provided on FAFSA correctly reflects the information on the IRS Tax Transcript
• Reviews each ISIR file to determine if it needs to be loaded into PeopleSoft for review
• Reviews student Satisfactory Academic Plan appeals; determines if progress has been made; suspends students and removes aid if no progress is made
• Liaises with students as necessary via email, phone, or in person to keep them up-to-date with their status
• Runs reports and queries

MARGINAL DUTIES 

• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES 

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Understanding of federal and state regulations that govern financial aid eligibility in higher education and the related trends, issues, and accepted practices
• Knowledge of relevant Department of Education websites, including COD, NSLDS. and FAA Access

Skills:

• Good technical skills, including proficiency in MS Office and PeopleSoft
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to use independent judgment
• Ability to multitask
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS 

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment that does not subject the employee to any unpleasant elements
• The individual has the discretion to walking, standing, etc., and has minimal exposure to physical risks
• Must have precise hand-eye coordination and the ability to identify and distinguish colors
• Must have the ability to move items of up to 15lbs

EEO/AA

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None required

PREFERRED QUALIFICATIONS 

• None

About University of Houston Downtown

Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation’s fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor’s degrees, 12 master’s degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.

U.S. News and World Report ranked UHD among the nation’s Best Online Bachelor’s Programs for Applied Administration and Best Online Master’s Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions:  No. 1 for diversity (tied) and No. 3 for student experience. TheStockWatcher.com called UHD a “notable institution providing high-quality online MBA programs. … UHD ensures that its graduates are well-prepared to succeed in their chosen career paths.”

UHD is one of the four distinct and separate components of the University of Houston System, which also includes the University of Houston, University of Houston-Clear Lake, and University of Houston-Victoria. Instructional Sites operated by UHD are University of Houston-Downtown Northwest, University of Houston-Downtown at Lone Star College Kingwood, and University of Houston-Downtown at Lone Star College CyFair.

The University is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.

The University of Houston - Downtown is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply.