Financial Aid Counselor - Customer Relations

Join Our Team at Georgia Southern!
Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate’s, bachelor’s, master’s and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America’s Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Armstrong Campus -  Savannah, GA

Office of Financial Aid

Provide financial aid counseling to students/supporters throughout the students' academic careers at the University.

• Meet with and counsel students and/or supporters, virtually or in-person, to advise on federal and state financial aid programs, eligibility requirements, and application processes.  
• Assist students/parents with FAFSA submission, tax information and requirements, student loan eligibility information, etc.  
• Assist with responding to service requests (phone, emails, tickets, appointments, etc.)  
• Perform outreach to students regarding financial aid requirements.  
• Maintain knowledge of all current federal and state regulations governing financial aid to ensure compliance.  
• Collaborate with various campus partners/departments to provide accurate information for students.  
• Represent the Financial Aid Office at University events.  
• Engage students, supporters, campus and community partners by presenting compelling communication, both in-person and virtually.  

Educational Requirements

• Bachelor's degree

Required Experience

• Two (2) or more years of related work experience

$43,500

This is a non-exempt position paid on a biweekly basis.

• Resume
• Cover Letter
• Two (2) Professional References

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University.
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure information sensitive in nature

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Demonstrated commitment to customer service-centered work ethic skills

March 22, 2024
Application review may begin on March 14, 2024

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at [email protected] .

For technical support, please call the Shared Services Center at (877) 251-2644 or [email protected] .

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke-Free Community.

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

• Must be able to perform duties and responsibilities with or without reasonable accommodation
• Work generally performed in an office environment
• Workweek may occasionally extend beyond 40 hours
• Occasional travel may be required

• Position of Trust + Education