Financial Aid and Scholarships Coordinator (Fin Aid/Scholarship Coordinator)

ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)

Optimizing our enrollment mix is crucial to the long-term viability of IU Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Student Financial Services, Office of the Registrar, Office for Veterans and Military personnel, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.

The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.

We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.

For information about the department, please visit: Division of Enrollment at IUPUI . 

The Office of Student Financial Services is currently seeking applications for the position of Financial Aid and Scholarships Coordinator. This role involves working within a team environment to process and reconcile federal, state, and institutional awards, ensuring compliance with all relevant regulations.

Department-Specific Responsibilities

• Processes and reconciles federal, state, and institutional awards.
• Ensures accuracy of student financial aid records within the financial aid management system (PeopleSoft).
• Provides financial aid counseling to students, their families, staff, and campus partners.
• Addresses inquiries about the financial aid process via phone, email, or in person.
• Reviews tax information to verify accuracy on the Free Application for Federal Student Aid (FAFSA).
• Assists the Assistant Director with presentations, counseling efforts, and collaboration with external agencies such as EmployIndy and the Indiana Commission for Higher Education.
• Maintains and reviews policy and procedure documents, as well as creating forms and website content.

General Responsibilities

• Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid and/or scholarships.
• Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
• Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
• Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
• Provides administrative and clerical support to department staff including word processing and scheduling.
• Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.
• Compiles and analyzes data and prepares various reports. Designates and completes audits on a regular basis.
• May provide guidance to other financial aid/ scholarship coordinators; may take on complex or escalated customer issues, referring to manager as appropriate.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.  

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED). 

WORK EXPERIENCE

Required

• 2 years in customer service, office experience, or related field. 

Preferred

• Experience working with complex data and/or records services in a team environment. 

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Demonstrates a high commitment to quality.
• Highly thorough and dependable.
• Strong basic math skills.
• Commitment to working with people of diverse backgrounds.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance. 

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Applicants who have borrowed federal loans must have their loans in good standing (not in default) to be eligible for this position.

Indianapolis, Indiana

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs. 

$34,000 - $36,000 per year based on experience. 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

Request Support
Telephone: 812-856-1234