Financial Aid Advisor II – Competency Based Education

Job Title

Financial Aid Advisor II – Competency Based Education

Agency

Texas A&M University - Commerce

Department

Financial Aid

Proposed Minimum Salary

$4,333.34 monthly

Job Location

Dallas, Texas

Job Type

Staff

Job Description

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience ” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.) ” to upload required documents. 

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration. 

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). 
  If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.

Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at HR.Hiring@tamuc.edu .

SUMMARY:

The Financial Aid Advisor II – Competency Based Education, under direction of the Associate Director, serves as a subject matter expert for financial aid best practices relating to Competency Based Education programs. Counsels and corresponds with prospective, current and former students on matters pertaining to financial aid while also providing students with accurate information regarding the application process, including federal, state, institutional funds and loan programs, if applicable. Provides and promotes service excellence through courteous, informed, accessible and professional engagement.

DUTIES & RESPONSIBILITIES:

• Serve as primary contact for the Competency Based Education (CBE) & Pride Pathway programs within the Colleges of Innovation & Design and Education & Human Services.
• Performs disbursement reconciliation and troubleshoots account discrepancies.
• Communicates and counsels' students on various requirements associated with enrollment in CBE programs.
• Monitors enrollment reports to determine financial aid eligibility. Updates student records and notifies students as needed.
• Develops and maintains process guides for CBE awarding and troubleshooting.
• Work closely with technical support staff to ensure proper function of BANNER processes associated with CBE and enrollment reports.
• Assists CID academic advisors and staff with prospective students and their transition to current students.
• Assists in the planning and execution of special events for specific audiences and in support of departmental initiatives.
• Coordinates and serves as a resource for competency-based education programs for financial aid.
• Provide support to the Associate Director of Financial Aid – Dallas.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree or an equivalent combination of education and experience.
• Experience / Knowledge / Skills: One (1) year related experience in advising or financial aid advising. Knowledge of Microsoft Office Suite. Oral and written communication skills. Customer service skills.
• Ability to: Ability to multitask and work collaboratively with others. Ability to work independently. Ability to work with sensitive information and maintain confidentiality. Ability to relate well with a varied student population.
• Requires: Hybrid work option available, stipulations may apply. Some evenings, weekends and travel may apply. Ability to perform outreach duties as required.
• Licensing/Professional Certifications: None
• Physical Requirements: None
• Other Requirements: None 

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

Experience in advising, planning or in higher education preferred. Knowledge of competency-based education. Bilingual preferred. A thorough and working knowledge of federal, state, and Texas A&M University- Commerce laws, regulations, practices and procedures pertaining to student financial aid a plus. Experience with all Department of Education delivery systems. A thorough and working knowledge of BANNER or other Student Information Systems (SIS).

SUPERVISION OF OTHERS:

None

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. All Texas A&M University-Commerce employees are expected to facilitate a work environment that encourages knowledge of, respect for, and ability to engage with those of other cultures or backgrounds. This job description is not an employment agreement or contract.  The University has the exclusive right to alter this job description at any time without notice.

Texas A&M University-Commerce is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.