Financial Aid Advisor I/II

Position Title:
Financial Aid Advisor I/II

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor’s degree

Preferred Qualifications:
Experience with financial aid or higher education.
Experience advising students.
Experience presenting to both small and large groups, in person and virtual.
Experience in customer service. 

Job Description:

Looking to make a difference in the Iowa State community by financially educating college students and their families?

The Office of Student Financial Aid, a unit within the division of Academic Affairs, administers more than $400 million in federal, state, institutional, and private funds to over 85% of undergraduate students and additional support for domestic graduate students seeking aid. We strive to help all students succeed in their Iowa State experience through education and outreach to create an understanding of available financial aid opportunities.

This position is responsible for educating students and families about financial aid options, including information on aid applications and awards, scholarship availability, and eligibility requirements, along with policies and procedures according to the US Department of Education regulations and professional judgment guidelines. Furthermore, this position assists with processing support for federal loan and grant programs and ensuring that the Office of Student Financial Aid is in compliance, adhering to federal, state, and institutional rules and regulations; assists with awarding funds in a timely manner, thus aiding the institution and professional schools in meeting enrollment goals. This position provides crucial customer service to students and their families and may provide guidance to student workers.

The successful candidate will have the ability to work both independently as well as in a team environment, must be detail-oriented, creative, and possess the ability to manage multiple ongoing tasks. Must be self-motivated and have strong problem-solving skills and oral and written communication skills.

This is a two-year term position.

This position will be filled at the Financial Aid Advisor I or II level depending on candidate experience.

Financial Aid Advisor I Minimum Requirements: Bachelor's Degree and is a PS805 pay level. 

Financial Aid Advisor II Minimum Requirements: Bachelor’s degree and 2 years of related experience and is a PS806 pay level.

Example of Duties
• Assists students and families by making recommendations, interpreting regulations, and reviewing petitions.
• Counsels students and families regarding financial aid including eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning.
• Provides status updates regarding eligibility, scholarships, and applications.
• Provides specialized support for a financial aid area.
• Analyzes data and applies judgement.
• Evaluates individual circumstances and documentation and makes adjustments or exceptions based on judgement.
• Prepares and gives presentations related to financial aid and related topics.
Level Guidelines
• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students

Appointment Type:
Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:

May 6, 2026

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS805

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.

Original Posting Date:
March 19, 2024

Posting Close Date:
April 2, 2024

Job Requisition Number:
R14278