Financial Aid Advisor

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401K, and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer. Apply today!

The Richmond Campus of Bryant & Stratton College is currently seeking a full-time Financial Aid Advisor.

Position Summary:

Provide customer service to internal and external customers by being available to handle inbound telephone calls, responding to emails and working with on-site students. Display excellent customer service skills in every customer interaction. Provide counseling to students and parents, regarding financial aid eligibility, application procedures, student budget development, and debt management. This position is best suited to someone who prefers a fast-paced environment, adapts to change and seeks to actively develop new skills.

Essential Job Responsibilities:

• Check all students’ prior financial aid information prior to the start of each semester.
• Accurately input financial aid information in applicable databases.
• Track and monitor students’ awards to ensure funds are accurately received on a timely basis.
• Follow-up on all items preventing or delaying the awarding and disbursement of financial aid to ensure that all financial aid is ready to disburse at or before the end of the semester. This includes contact with external and internal departments.
• Report to the Financial Aid Manager any activity or incident which may not be in compliance with all state, federal, and or, corporate guidelines or regulations.
• Responsible for assisting students with financial aid inquires and questions.
• Adhere to all Federal and State Financial Aid Guidelines.
• Maintain confidential information.
• Conduct all activities in accordance with and in compliance with all rules and regulations contained in the VA School Certifying Official Handbook as well as any other guidance issued from other regulatory bodies.
• Complete any other duties as assigned.

Competencies:

• Strong commitment to customer service
• Excellent written and verbal communication
• Ability to assess customer needs over the phone and by email
• Energetic, personable and a positive attitude are a must
• Highly organized while working in a fast-paced environment
• Possess capacity to multi-task while maintaining attention to detail
• Ability to be flexible to changing processes
• Proactively develop solutions and solve problems

Qualifications:

• Associate’s degree required, Bachelor’s degree a plus
• Internet savvy with multiple browsers
• Familiar with Microsoft Office products
• Knowledge of SCT Banner is preferred
• Ability to work some overtime
• US citizen
• Background check required

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”).  Bryant & Stratton College is an Equal Opportunity Employer.