FINANCIAL ADVOCATE - MADISON CLINIC (FULL-TIME, DAY SHIFTS)

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

HARBORVIEW MEDICAL CENTER SOCIAL WORK has an outstanding opportunity for a FULL-TIME FINANCIAL ADVOCATE (Social Work Assistant 2) to join the Madison Clinic. The Madison Clinic is an interdisciplinary, outpatient primary care clinic, located within Harborview Medical Center, which serves individuals living with HIV as well as those who are at high-risk of acquiring HIV. The Madison Clinic case management program receives grant funding to provide financial advocacy to patients who are receiving HIV care at Madison Clinic. Many of the patients served at Madison Clinic have complex psychosocial needs and financial advocacy is a critical component of their healthcare access.

RESPONSIBILITIES:
• Provide services to HMC patients within assigned service area while adhering to the parameters of HMC policies and procedures and NASW Code of Ethics.
• Provide assistance and advocacy to clinic patients in support of medical and financial benefits, to include:
o Comprehensive assessment of individual patients’ financial needs and program eligibility.
o Advocate on patients’ behalf within the Social Security and DSHS systems, including accompanying and/or representing patients at Social Security or DSHS interviews as necessary.
o Maintain working knowledge of payer options and associated program requirements, to include commercial insurance, DSHS, Social Security, and disease-specific programs.
o Develop, implement, and monitor individualized patient plans to obtain and maintain benefits, to include assisting patients in appealing denials.
o Advise and assist patients in understanding and managing HMC billing.
• Maintain working knowledge of basic medical conditions, terminology and community resources pertaining to assigned service area.
• Serve as an ambassador for the Social Work Department and promote effective working relationships within assigned service area.
• Timely documentation of social work activities and verbal communication to team members as appropriate.
• Comply with all aspects of HIPAA regulations.