Financial Account Rep III

Position Description:

Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW … changemaking for a healthier Wisconsin.

In the role of Financial Account Rep III you will be working in Clinical Practice Services. Daily processing of lockbox receipts, guarantor receipts, clinic receipts, and charge card payments. Batch receipts according to appropriate insurance teams, prepare a computerized batch summary and forward to the Posting team. Monitor and prioritize daily workflow including lockbox, guarantor, and clinic payments. Back-up and assist Cashiering Lead with training and ongoing quality analysis with process improvement. Perform lead duties in the absence of the Cashiering Lead.

Responsibilities: 

  • Sort lockbox receipts by IDX insurance groups and EDI/EFT reports and batch accordingly. All insurance group totals must equal the credit advice totals from the bank for each deposit date. 

  • Resolve balancing discrepancies by means of contacting the bank lockbox personnel. Follow up on all discrepancies until a resolution is reached. Prepare a computerized batch summary listing in Excel. Forward batches to the Posting team.

  • As needed, prepare guarantor letters to mail with check payments that were received in error. Create a 725 comment in IDX regarding the purpose of returning the payment.

  • Reconcile and verify clinic payments received from Point of Service locations. Total monies received and reported must equal the clinic collections and Billing & Collections reports. Monitor manual clinic receipts for missing or voided receipts. 

  • Monitor charge card payments and credits. Prep, process and reconcile. All charge card payments and/or credits are processed electronically via Pay Trace software. Prepare a computerized batch summary listing on Excel and forward batches to the Posting team

  • Monitor and prioritize daily workflow. Verify that all job duties are completed efficiently and within the appropriate time.

  • Monitor month-end close to ensure lockbox, guarantor, clinic deposits, direct deposits, journal entries, and charge card payments are processed within the established required time.

  • Audit and verify all revenue totals for preparation of the internal bank deposit. Prepare corresponding daily financial reports in Excel to reflect revenue received for each date.

  • Assist the Account Research team with printing back-up EOB’s and other pertinent payment and account information for refund requests and account credit issues.

  • Enter collection dates and payment information in the appropriate on-line clinic report and file the paper reconciliation information in the proper file system.

 
Knowledge – Skills – Abilities

Ability to review patient accounts to verify balance due, payment history and to effect appropriate charge and address corrections.  Ability to request appropriate payment copies

Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.

Computer, technical, interpersonal, oral communication, listening, and patience skills.

Preferred Schedule:

Position Requirements:

Minimum Qualifications:

Minimum Required Education: High school diploma

Minimum Required Experience: 3 years

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Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc. 

For a full list of positions see: www.mcw.edu/careers  

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

Eastern Wisconsin is a vibrant, diverse metropolitan area.  MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine.  MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at https://www.mcw.edu/departments/office-of-diversity-and-inclusion . 

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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