Family Care Concierge Specialist - Office of Human Resources

The Office of Human Resources (OHR) at Carnegie Mellon University is committed to supporting faculty and staff members' success through every stage of their employment at the university. We support the Carnegie Mellon 2025 Strategic Plan through driving efficient, effective and nimble business practices to support the needs of an evolving university community. We recruit and retain outstanding people at all levels while encouraging a culture of diversity and inclusion, and support for professional and personal development.

The Benefit’s team within the Office of Human Resources is searching for a Family Care Concierge Specialist. This is an exciting opportunity if you thrive in an interesting and challenging work environment.

Reporting to the Sr. Manager, Benefits within the Office of Human Resources, the Family Care Concierge Specialist will support the functioning of the Family Care suite of programs in an effort to meet the needs of by providing concierge-level services to families within the CMU community. This role will represent Human Resources as a readily accessible point of contact for staff, faculty and graduate students; providing information, support, guidance, and education on all family care related topics. This role will also conduct ongoing outreach initiatives to inform and educate the CMU community about Family Care programs while working to maintain CMU and community partnerships and facilitating and participating in several relevant campus committees. This role will also work to create educational resources and events relevant to the needs of CMU families and will conduct data collection on all programs and events to inform future practice. Services include but are not limited to; childcare resources (ongoing, emergency, summer care, etc.), elder care, employee assistance programs, lactation rooms and resources, wellness/health coaching, and fitness.

Your core responsibilities will include:

• Serving as the subject-matter expert on resources in the community, benefits and health plans related to dependent care and support available
• Serving as the service liaison between the Office of Human Resources and campus, to parents and families, and the dependent care community
• Providing timely responses to parents and families on the range of parenting and family needs at every stage from pregnancy through older teenage years including topics such as childcare resources, lactation support, parenting tips, preventative healthcare, summer camps, etc.
• Responding to parenting requests for resources and information by understanding and accessing resources from range of areas including community resources, and CMU programs including CareLink, Care@Work and the university EAP   
• Building communities of practice around parenting and childcare; create programming, develop training, and offer a range of support and tools to the community
• Consistently offering professional, friendly and engaging service that is timely and supportive of the needs of families;
• Continuously evaluating, designing, improving and growing the dependent care program in order to best meet the unique needs of the University community;
• Being aware of and follow department policies, procedures, and service standards
• Serving as subject matter and point of contact for Care@Work and the CMU Family Care website
• Communicating with families about the Sliding Scale Benefit. Collect and process applications and evaluate and process the benefit with each payroll cycle. 
• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within Human Resources.  Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• A strong customer-service orientation;
• Excellent organization, time management and planning skills;
• Excellent listening, interpersonal, written, and oral communication skills;
• Experience working in a team-oriented, collaborative environment;

• Success in building and maintaining effective working partnerships across all areas;
• Critical thinking skills to connect the dots, identify the strengths and weaknesses of alternative solutions, arrive at conclusions, and suggest recommendations and viable solutions; and
• Strong attention to detail, ability to maintain confidentiality, meet deadlines, effectively prioritize, self-manage, and tolerate ambiguity.

Qualifications 

• A bachelor’s degree is required
• 1 – 3 years of relevant experience

Preferred Qualifications:

• A bachelor’s degree in Early Childhood Education, Child Development, Psychology, Elementary Education, or Special Education preferred
• Experience working in a community facing role with a focus on education, early childhood education, or elder care preferred

Requirements

• Successful background check

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements, including use of facial coverings, daily self-assessment and weekly Tartan Testing.

Location

Pittsburgh, PA

Job Function

Benefits

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance

The Office of Human Resources (OHR) at Carnegie Mellon University is committed to supporting faculty and staff members' success through every stage of their employment at the university. We support the Carnegie Mellon 2025 Strategic Plan through driving efficient, effective and nimble business practices to support the needs of an evolving university community. We recruit and retain outstanding people at all levels while encouraging a culture of diversity and inclusion, and support for professional and personal development.

The Benefit’s team within the Office of Human Resources is searching for a Family Care Concierge Specialist. This is an exciting opportunity if you thrive in an interesting and challenging work environment.

Reporting to the Sr. Manager, Benefits within the Office of Human Resources, the Family Care Concierge Specialist will support the functioning of the Family Care suite of programs in an effort to meet the needs of by providing concierge-level services to families within the CMU community. This role will represent Human Resources as a readily accessible point of contact for staff, faculty and graduate students; providing information, support, guidance, and education on all family care related topics. This role will also conduct ongoing outreach initiatives to inform and educate the CMU community about Family Care programs while working to maintain CMU and community partnerships and facilitating and participating in several relevant campus committees. This role will also work to create educational resources and events relevant to the needs of CMU families and will conduct data collection on all programs and events to inform future practice. Services include but are not limited to; childcare resources (ongoing, emergency, summer care, etc.), elder care, employee assistance programs, lactation rooms and resources, wellness/health coaching, and fitness.

Your core responsibilities will include:

• Serving as the subject-matter expert on resources in the community, benefits and health plans related to dependent care and support available
• Serving as the service liaison between the Office of Human Resources and campus, to parents and families, and the dependent care community
• Providing timely responses to parents and families on the range of parenting and family needs at every stage from pregnancy through older teenage years including topics such as childcare resources, lactation support, parenting tips, preventative healthcare, summer camps, etc.
• Responding to parenting requests for resources and information by understanding and accessing resources from range of areas including community resources, and CMU programs including CareLink, Care@Work and the university EAP   
• Building communities of practice around parenting and childcare; create programming, develop training, and offer a range of support and tools to the community
• Consistently offering professional, friendly and engaging service that is timely and supportive of the needs of families;
• Continuously evaluating, designing, improving and growing the dependent care program in order to best meet the unique needs of the University community;
• Being aware of and follow department policies, procedures, and service standards
• Serving as subject matter and point of contact for Care@Work and the CMU Family Care website
• Communicating with families about the Sliding Scale Benefit. Collect and process applications and evaluate and process the benefit with each payroll cycle. 
• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within Human Resources.  Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• A strong customer-service orientation;
• Excellent organization, time management and planning skills;
• Excellent listening, interpersonal, written, and oral communication skills;
• Experience working in a team-oriented, collaborative environment;

• Success in building and maintaining effective working partnerships across all areas;
• Critical thinking skills to connect the dots, identify the strengths and weaknesses of alternative solutions, arrive at conclusions, and suggest recommendations and viable solutions; and
• Strong attention to detail, ability to maintain confidentiality, meet deadlines, effectively prioritize, self-manage, and tolerate ambiguity.

Qualifications 

• A bachelor’s degree is required
• 1 – 3 years of relevant experience

Preferred Qualifications:

• A bachelor’s degree in Early Childhood Education, Child Development, Psychology, Elementary Education, or Special Education preferred
• Experience working in a community facing role with a focus on education, early childhood education, or elder care preferred

Requirements

• Successful background check

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements, including use of facial coverings, daily self-assessment and weekly Tartan Testing.

Location

Pittsburgh, PA

Job Function

Benefits

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance