Extra Help - Medical Office Associate - Mile Square Health Center- Administration

Updated: about 1 month ago
Location: Chicago, ILLINOIS

Details

Posted: 17-May-24

Location: Chicago, Illinois

Type: Part-time

Salary: Open

Categories:


Healthcare
Staff/Administrative

Internal Number: 5264969



Extra Help - Medical Office Associate - Mile Square Health Center- Administration
Extra Help - Medical Office Associate - Mile Square Health Center- Administration
This Position is temporary, non-benefits eligible, and is limited to 900 hours.
Hiring Department: Mile Square Health Center- Administration
Location: Chicago, IL USA
Requisition ID: 1025179
Work Schedule:
Hours per Week: 37.5
Shift:
# of Positions: 1
Workplace Type: On-Site
Posting Close Date:
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent 'Best Colleges' rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
Position Summary
Under general supervision, the Extra Help Medical Office Associate performs routine scheduling, (pre)registration, charge entry, and resolves complex customer service complaints within established parameters, and consults with supervisor as questions arise for Mile Square Health Center (MSHC) or the Women, Infants, and Children (WIC) Office. In addition, the Medical Office Associate functions as a healthcare advocate performing various patient care activities and also performs outreach/education.
Duties & Responsibilities

  • Schedule appointments for both new and established patients; enter necessary patient/guarantor data information accurately and efficiently in databases; document and verify patient income, etc.
  • Communicate changes that impact patient appointments and reschedule patients as necessary; provide reminder calls for patient appointments.
  • Manage initial call intake for MSHC WIC Office; and route calls and messages to appropriate individuals/departments for resolution.
  • Respond to inquiries from clients to provide or clarify information on departmental services, policies, and procedures.
  • Collaborate with other state WIC offices to ensure continuity of services; provide referrals and outreach to other appropriate community services and agencies.
  • Draft letters and documents on behalf of patients (i.e., verification appointment letters) and the WIC Office.
  • Advocate and promote breastfeeding education; refer patients to support staff as needed.
  • Participate in cross-functional continuous quality improvement and corporate compliance teams; consult with related departments to coordinate seamless access to services.
  • Receive, log, and appropriately route complaints to management in the event a customer service issue cannot be resolved.
  • Maintain files for the WIC office; conduct inventory and order supplies; attend conferences, workshops, seminars, and other WIC functions on behalf of the WIC Office at MSHC.
  • Host, participate, coordinate, and sponsor community functions to help raise awareness of Mile Square Health Center programs (i.e., school report card pick-up, health education sessions, etc.)
  • Provide educational information and outreach to community residents and assist them with making decisions about health lifestyles and healthcare needs.
  • Schedule patient appointments via the practice management system or other system as indicated.
  • Work with staff and community residents to assess their community for strengths, problems, and concerns
  • relative to healthcare (i.e., conducting surveys). Identify and assist in establishing services needed within the community.
  • Liaison between the institution or agency and the individuals served; refer patients to support services when needed.
  • Perform other duties and/or projects as assigned.
  • Perform other related duties and participate in special projects as assigned.

  • Qualifications:
    Minimum Qualifications
  • High school diploma or equivalent.
  • Any one or any combination totaling one (1) year (12 months), from the categories below:
  • Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
  • Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
  • Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

  • Preferred Qualifications
    • Ability to work extended hours as needed.
    • Excellent communication skills.
    • Previous or current WIC experience

    The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
    The university provides accommodations to applicants and employees. Request an Accommodation
    Looking for more University of Illinois positions?
    We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions.
    University of Illinois Urbana-Champaign
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    University of Illinois System Office
    University of Illinois Foundation
    The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
    To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/9703?c=uic
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    About University of Illinois - Chicago
    The University of Illinois Chicago is the city’s largest university and its only public Carnegie Research 1 institution. Its 16 academic colleges serve close to 34,000 undergraduate, graduate and professional students. UIC is recognized as one of the best public universities and one of the most ethnically rich and culturally diverse campuses in the nation, located in the heart of Chicago, it is an integral part of the city's educational, technological and cultural fabric.
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