Extra Help Customer Service Representative - University Health Service (Job ID #139685)

Updated: about 23 hours ago

Accepts, screens and routes incoming telephone calls appropriately and takes accurate messages for UHS and UHS based call center.  Relays messages to appropriate person in timely manner.  Coordinates patient flow including but not limited to greeting incoming patients, serves as an information resource for patients by answering questions concerning departmental procedures, services and policies.  Correctly schedules and registers patients for appointments in Agility and in Epic by obtaining and recording basic demographic data and insurance information if applicable in accordance with prescribed policies and procedures.  Enters information including test results into Agility by scanning or quick loading as necessary.  When needed directs patients to appropriate facilities at University of Illinois Hospital and Outpatient Care Center such as laboratory, Radiology, etc.

Helps register and escort patients in the ETC Clinic (COVID clinic). Helps with assisting to put together swab kits for COVID testing.  Assists with mass vaccination events and COVID saliva testing. Performs N95 respirator fit testing.  70%

Researches complex inquiries for quality control concerns and solves problems on individual cases when appropriate.  Composes complex correspondence to University Departments, i.e. departmental policies.  Reports patient feedback, identifies problems and trends, and suggests resolutions to higher level personnel.  10%

Assists with clerical functions such as tracking conference attendance for the residency program, sorts and distributes mail, respond to subpoenas for medical records, maintain medical record files by assembling new medical records folders as needed. Assists department with excel spreadsheets and Agility billing including but not limited to vouchers for payments for services and/or supplies purchased and billing for services.  Receives payment for fees, bills, and assessments.  Verifies amount due as shown on invoice against payment offered. Issues receipts as necessary and prepares checks to be deposited.  Deposits payments received within a framework of explicit procedures and instructions.  Processes credit card payments and balances daily transactions.  10%

Perform other related duties and participate in special projects as assigned.  10%

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