Events & Audience Services Assistant

University of Kansas, United States

Updated: 3 months ago
Location: Lawrence, KANSAS

27044BR

Lied Center


Position Overview

The Lied Center presents and hosts well over 300 events per year, ranging from performances by professional guest artists to receptions, dinners, meetings, lectures, conferences, festivals and other programs. Events take place in the Lied Center’s 2,000 seat main auditorium, as well as the multi-purpose pavilion and other event spaces. 

The Events & Audience Services Assistant has a broad range of responsibilities in event management, client services, patron services, and artist services. This manager is the main point of contact for patrons and clients using the Lied Center during events. They are also responsible for executing detailed event plans, working with rental clients, assisting the Events & Audience Services Managers and Director in training and supervising volunteers in the Lied Center Usher Corps, and ensuring the safety and comfort of all patrons.


Job Description

The current needs for this position will be primarily in the ticket office.
Responsibilities Include:

  • 60% - Handling ticket transactions and Ticket Office customer service
  • 20% - Opening and closing the building and managing public events. Preparing for events: signage; room layouts and seating; technology needs; printed programs, etc.
  • 15% - Interacting directly with patrons: giving directions, solving seating problems and customer complaints, assisting patrons with disabilities, maintaining and distributing assistive listening devices.
  • 5% - Coordinating and managing volunteer ushers on site: giving detailed usher briefings and assignments, opening/closing doors, managing ticket scanning and will call ticketing.

Position Requirements

  • Must be available to work 11am-2pm on Tuesdays & Thursdays.
  • Must be available to work an irregular schedule, including nights and weekends.

    • Required Qualifications

  • One year of experience in events management, ticketing or customer service, or equivalent experience, as evidenced by application materials. 
  • Experience using Microsoft Office products (Word, Excel, Outlook, PowerPoint), as evidenced by application materials.  
  • Excellent verbal and writing skills as evidenced by application materials

    • Preferred Qualifications

  • Experience with performing arts centers or theater environment.  
  • Experience in ADA regulations for public assembly.
  • Experience setting up and operating basic audio/visual equipment.
  • Excellent organizational and problem solving skills as evidenced by application materials.

    • Contact Information to Applicants

    Kate Lorenz
    [email protected]


    Additional Candidate Instruction

    A complete online application consists of:

  • Resume
  • Cover letter
  • Three professional references

    • Application review begins, February 7, 2024, and will continue until a qualified pool of applicants is received.


    Advertised Salary Range

    15.00


    Application Review Begins

    07-Feb-2024


    Anticipated Start Date

    12-Feb-2024


    Primary Campus

    University of Kansas Lawrence Campus


    Employee Class

    U-Unclassified Professional Staff


    Work Schedule

    Must be available to work 11am-2pm Tuesday and Thursdays, and irregular schedule, including nights and weekends.


    Work Location Assignment

    On-Site


    Disclaimer

    The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.


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