Epic Support Analyst II

Position Summary
Under moderate directions, independently research and analyze issues to produce solution options (including alternative solutions when necessary to address system limitations), including pros, cons, risks, benefits, costs, and unintended consequences. This includes the following: Onsite and application use support, real-time assessment of workflows and making recommendations for improvement, driving efficiency and promoting best practices, new practice onboarding support for providers and staff, understands and supports full clinic workflow from check-in to check-out for providers and staff. Provide various training sessions based upon end user needs. This includes 1:1 or group, personalization lab augmentation and presentations as needed. Responsible for departments continuous Epic improvement through the Epic optimization lifecycle including the following: optimization lifecycle execution and ownership, liaison between Epic1 teams and clinical operations, enters and troubleshoots break fix tickets in addition to following up regarding resolution on behalf of clinical operations. This position requires flexible hours to meet availability of providers, excellent time management skills, and the ability to work independently.

Job Description

Primary Duties & Responsibilities

• Provides support to end users and seeks to make improvements through process improvement and quality assurance.
• Provides new and ongoing clinical systems training and assesses current level of knowledge of new users, working with department management to provide additional clinical systems education.
• Reviews, tests and implements system enhancements and upgrades.
• Provides daily support of the application through review of clinical reports, audits, downtime procedures and troubleshooting.
• Facilitates communications to operations regarding clinical system changes and upgrades.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC Typing).

Equipment

• Office equipment.

Preferred Qualifications

• Bachelor's degree in related field
• Epic experience and certification.
• Five or more years of experience.
• General knowledge of Hospitals, University and Medical School culture and practices.
• Effective verbal, written and interpersonal communication skills.

Required Qualifications

• High school diploma or equivalent high school certification required.
• Two to five years of related experience.

Grade
G13

Salary Range
$64,700.00 - $110,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.