Entertainment Operations Specialist

Position Title:
Entertainment Operations Specialist

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor’s degree

Preferred Qualifications:
. Experience supervising staff and/or advising college students.
. Experience with cash handling and retail sales.
. Experience with food and beverage sales and service.
. Experience with training and oversight of alcohol sales
. Experience managing and/or operating recreational, entertainment, or other event type venue.
. Experience marketing events directly to college students and/or community members.

Job Description:

The Entertainment Operations Coordinator manages the daily operation of CyBowl & Billiards recreation center, including supervising 12-14 student employees, scheduling, timekeeping, providing customer service, scheduling mechanical repairs, providing fiscal control, sales oversight, inventory control and ordering food and beverages for CyBowl concessions, settling payments with customers and vendors, and scheduling classes and reservations. The Entertainment Operations Coordinator is responsible for supervising 6-10 Maintenance Shop (entertainment venue) student employees, and the majority of the Maintenance Shop bar operation, including timekeeping, training, scheduling, inventory control and supply ordering, sales oversight, settling customer and vendor payments as needed, and onsite supervision as warranted. This position is also responsible for coordinating rental events for student organizations, ISU departments, and third parties. The Entertainment Operations Coordinator is responsible for supervising 6-10 Cyclone Cinema student employees and the majority of the Cyclone Cinema concessions operation including timekeeping, training, scheduling, sales oversight, inventory control, and supply ordering for the Cyclone Cinema concessions as well as settling payments with vendors.

The successful candidate will have hospitality and/or event venue management experience; effective interpersonal, oral and written communication skills; ability to work with student body, faculty, staff and general public within a team environment; ability to manage multiple tasks simultaneously; and knowledge of live entertainment productions.

As the “living room” of Campus, the Memorial Union is the hub of the Iowa State campus. With over two million visitors each year, the Memorial Union hosts thousands of events and provides hundreds of programs for ISU and the surrounding community. In order to provide top quality programs and services, the Memorial Union hires only the best service-oriented, team-focused, and solution-focused individuals. If you have the desire to be a part of a fun and growing team, have a positive mindset towards your work, and are self-motivated, we invite you to apply!

Are you ready to be part of Iowa State University's exciting entertainment scene? Join us as an Entertainment Operations Specialist and become a key player in the exciting world of campus recreation.  At the heart of it all is the Memorial Union, a dynamic hub that has evolved over the years to meet the ever-changing needs of our community.

Example of Duties
• Manages a program to ensure that implementation and prescribed activities are carried out in accordance with the objectives of the university.
• Plans, monitors, and manages an internal or external project from initiation through completion.
• Leads or coordinates project planning, resourcing, and staffing for assigned program.
• Monitors and manages budget and ensures that the program meets the overall objectives of the university.
• Develops public relations initiatives, workshops, seminars, surveys, or other activities to promote the program and carry out its objectives.
• Acts as a representative of the program.
• Participates in project management.
• May secure external funding as needed.
Level Guidelines
• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. 

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS806

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application.

Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:
March 27, 2024

Posting Close Date:
April 7, 2024

Job Requisition Number:
R14263