Enrollment Services Specialist (Education Support Specialist II)

The Enrollment Services Specialist creates a welcoming and service-oriented experience by providing Welcome Desk coverage and serving as the first point of contact for current and prospective students, visitors, and community members. The position delivers accurate information and responsive support through email, phone, chat, and in-person interactions.
The Enrollment Services Specialist serves as a resource during the new student process by assessing student progress and connecting students to the appropriate next steps or resources, such as new student coaches, orientation, advising, and financial aid. The Enrollment Services Specialist will collect, review, and evaluate domicile appeal documentation, making a sound determination of tuition status by interpreting Virginia state law and in accordance with SCHEV guidelines.
The Enrollment Services Specialist requires use of SIS to facilitate enrollment services functions, including but not limited to, resolving admissions holds, change of data, program plan changes, enrollment requests, and residency updates. The Enrollment Services Specialist works in collaboration with Student Services departments college-wide to support shared initiatives. Performs other duties as assigned and serves as backup evening coverage.
This position is seated in person at the Middletown Campus, providing coverage Monday-Thursday 8am-5pm and Fridays 8am-12pm. Occasional evening and weekend coverage may be required.
Compensation and Benefits
The hiring range for this position is $35,012.00-$45,122.00. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov .
Click here to learn about Laurel Ridge Community College.
Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email [email protected] for further information.
Sponsorship of an employee’s work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.
Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials.
• Ability to effectively communicate both orally and in writing in a positive, clear, concise method to a diverse customer population.
• Demonstrated ability to manage and prioritize multiple projects simultaneously in a fast-paced environment while meeting deadlines, effectively handling interruptions, and making timely, sound decisions
• Demonstrated ability to assess and interpret the needs of students, faculty, and staff and apply appropriate policies, procedures, and resources to determine and implement effective solutions.
• Demonstrated ability to maintain the confidentiality, security, and integrity of student records and sensitive information in compliance with applicable policies, procedures, and regulations.
• Proven experience providing a high level of professional service and support to individuals from diverse backgrounds, with a demonstrated commitment to positive customer experiences
• Demonstrated knowledge of successfully employing office practices, techniques, and technology

• Higher Education experience, preferably with a focus in Admissions, Advising, Financial Aid or Records preferred
• Ability to communicate effectively in Spanish, both verbally and in writing, or demonstrated capacity and willingness to acquire proficiency to meet the needs of the position preferred

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.