Enrollment Management Specialist

Dept Number/Name: 0-3710-000 Admissions

College/Division: Student Success

Salary Plan: Staff

Hiring Salary/Salary Range: $ 38,200

Position Number: 00005019/00033359 (2 positions)

ORGANIZATIONAL SUMMARY:

The Student Success division at the University of South Florida, is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience.

POSITION SUMMARY:

The primary purpose of this position is to provide front line customer service to prospective students, families, and other university personnel. Answers general questions regarding admissions procedures and policies and refers customers to appropriate staff and offices on campus when needed. Accepts applications and other documents submitted and records receipt.

RESPONSIBILITIES:

Inform prospective students about admissions procedures. Assist in completion of admissions application. Examine applications submitted for accuracy. Answer questions regarding status of application. Refer students, parents, and university staff to appropriate offices for non-admissions related issues. Organize front lobby and ensure that it is fully stocked with admissions and university publications. Assist with projects that can be completed at the front counter. Attend recruitment events on campus and assist with programs, as needed.

POSITION QUALIFICATIONS:

MINIMUM:

This position requires a Bachelor's degree in an appropriate related field of study; or a High School diploma with a minimum of three years of directly related experience. In a specialized academic area, this position may require or prefer a degree in that field of study. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience

PREFERRED QUALIFICATIONS:

This position prefers a Bachelor's degree, preferably from USF. This position prefers one year in Admissions, Customer Service or Student Affairs as a paid employee or student volunteer. Proficiency in spoken Spanish and/or Haitian Creole as well as experience working with diverse populations are also preferred.

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36424

Posting Date: 3/1/2024

Posting End Date: 3/15/2024

How to Claim Veteran's Preference: 

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.

Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination. 

Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.

For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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