(Student Services Officer 1)
Job Code: 7501
Job Grade: F
FTE: 100%, Exempt, 1 yr. Fixed-Term
Stanford Pre-Collegiate Studies (SPCS) is an innovative center for pre-collegiate education committed to Stanford’s ideals of academic excellence and respect for diversity of backgrounds and experiences. SPCS brings together intellectually curious students from around the world in engaging learning communities, designed to foster critical thinking, promote personal growth, and inspire dedication to lifelong learning in the next generation of global citizens.
SPCS is seeking an Enrollment Coordinator to be responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, using defined policies and practices and professional knowledge. The Enrollment Coordinator will provide advice to participants and parents on a range of issues to guide them in making appropriate choices and decisions.
Please Note: This is a one year, fixed-term position. The position is located at Stanford’s new Redwood City Campus. https://redwoodcity.stanford.edu/
Your responsibilities include:
- Oversee, review and administer participant records by analyzing data, counseling participants and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements. The enrollment coordinator will help to ensure admissions goals are met by advising and assisting participants through registration and payment phases, streamlining their enrollment ahead of deadlines.
- This position will use or manage software and web-based platforms to collect, manage, and analyze participant data, including CampDoc, Slate, and internally developed tools and systems.
- Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units. The enrollment coordinator will analyze gathered data and make recommendations on participant housing assignments, dietary and medical needs, and financial aid eligibility.
- Provide advice to participants on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions. This position will work closely with the operations team and program teams to provide guidance or draft responses to participant and parent inquiries, and ensure participant needs are met and necessary registration materials received and understood.
- Apprise participants of research, fellowship and scholarship opportunities. Participate in related participant recruitment and selection. The enrollment coordinator may provide recommendations to the admissions and marketing team on outgoing communications, web presence, and application design to ensure participants are informed and supported. This role may provide recommendations on financial aid awards as part of a larger committee.
- Provide first line response to identify participants in crisis and refer to appropriate resources, as needed. This includes providing support and basic training to residential and nursing staff on use of electronic health records management systems.
- Collect and analyze data from multiple sources including participant feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies. The enrollment coordinator will oversee and help to develop student feedback channels to aid in collecting data on the quality of services and programs.
- Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with participants. Advise manager and team on policy updates and provide recommendation for implementation of changes.
- Identify trends, perform needs analysis, and participate in the implementation and testing of new technology. This role will work closely with the operations, finance, and IT teams to identify deficiencies and make recommendations to improve systems and processes associated with participant enrollment and registration. Ensure any improvements or new systems provide detailed reporting to allow for financial reconciliation to be performed.
- May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues. Ensure that all financial transactions are properly documented and linked to the appropriate participant record.
- May train and supervise other staff, including student and contingent workers.
To be successful in this position, you will bring:
- Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
- Strong written and verbal communication skills.
- Basic computer skills, including experience with Microsoft Office Suite or Google Suite.
- Basic analysis and problem solving skills.
- Customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
- Ability to frequently sit and perform desk-based computer and other office-related tasks.
In addition, preferred requirements include:
- Advanced computer skills and experience with database administration.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
How to Apply
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. Your one-page cover letter should briefly describe your background in customer service and provide examples of your experience with attention to detail, responsiveness, and decision-making.
**Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law
* Visa sponsorship is not available for this position. All candidates must be eligible to work in the U.S.
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