Enrollment Coach

Belmont University, United States

Updated: 3 months ago
Location: Nashville, TENNESSEE


Enrollment Coach

We are now accepting applications for a qualified Enrollment Coach at Belmont University. 

Employment Type 

Staff

Internal Job Category

Exempt (Staff)
Full-Time

Department

Admissions

Hours 

37.5


Primary Duties and
Responsibilities:		 

Are you interested in being part of a team tasked with reimagining education and expanding access to learning? As part of the newly created Educational Innovation division, you will help bring about a future where education knows no bounds. Guided by our commitment to excellence, we are amplifying the voices of experts using innovative technology and unique approaches to learning. Our collaborative and coordinated campus-wide system provides support for reimagining education and expanding our reach. 
As an integral member of the Educational Innovation team, you will support enrollment efforts for Executive Education and Belmont Online. Join us in transforming the educational experience for our students and faculty through forward-thinking approaches and a commitment to excellence.  

 

Position purpose: 

The purpose of this position is to be an effective communicator and problem solver who brings a customer-first mentality and knows what it takes to provide excellent service. The Enrollment Coach will build and foster relationships with learners, providing support throughout the enrollment process. 
Essential Functions:  
1. Serve as a critical point of contact for prospective learners through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
2. Foster a culture of engagement with prospective learners through relationship building, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
3. Contribute to prospective learner success through building relationships, getting to know their "Why" and aligning them with programs to accomplish their goals.
4. Work collaboratively with Belmont admissions counselors to deliver an exceptional prospective learner experience to ensure a seamless Belmont experience.
5. Use available systems, information, and critical thinking skills to problem solve, quickly make decisions, and provide the best, most accurate information and direction to prospective learners at the right time and through the contact method they prefer.
6. Cultivate relationships within the BU community to ensure that recruitment program goals and objectives are accomplished. 
7. Be creative in developing recruitment tactics, i.e., virtual info sessions, alumni reach out, etc. 
8.  The above statements describe the job’s essential responsibilities and requirements.  They are not an exhaustive list of the duties that may be assigned to job incumbents.

Required Qualifications: Belmont University seeks to attract and retain highly qualified faculty and staff that share the University's values and will contribute to its mission and vision to be a leader among teaching universities bringing together the best of liberal arts and professional education in a Christ-centered community of learning and service. 
  • Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to create and execute virtual information sessions for prospective candidates
  • Capable of analyzing and creating reports utilizing Salesforce or other CRM databases
   
Required Education Bachelor's Degree Required, Master's Degree Preferred.
  
Required Experience 1-3 years required experience in admissions, or related positions. 4-6 years preferred.
  
Working Conditions & Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  While performing the duties of this job, the employee is required to speak and hear sufficiently to communicate effectively by phone or in person at normal volumes. The employee’s vision must be adequate to read correspondence, computer screen, forms, etc. The position requires good manual dexterity. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary.





The selected candidate will be required to complete a background check satisfactory to the University.

Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.



Primary Duties and
Responsibilities:		 

Are you interested in being part of a team tasked with reimagining education and expanding access to learning? As part of the newly created Educational Innovation division, you will help bring about a future where education knows no bounds. Guided by our commitment to excellence, we are amplifying the voices of experts using innovative technology and unique approaches to learning. Our collaborative and coordinated campus-wide system provides support for reimagining education and expanding our reach. 
As an integral member of the Educational Innovation team, you will support enrollment efforts for Executive Education and Belmont Online. Join us in transforming the educational experience for our students and faculty through forward-thinking approaches and a commitment to excellence.  

 

Position purpose: 

The purpose of this position is to be an effective communicator and problem solver who brings a customer-first mentality and knows what it takes to provide excellent service. The Enrollment Coach will build and foster relationships with learners, providing support throughout the enrollment process. 
Essential Functions:  
1. Serve as a critical point of contact for prospective learners through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
2. Foster a culture of engagement with prospective learners through relationship building, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
3. Contribute to prospective learner success through building relationships, getting to know their "Why" and aligning them with programs to accomplish their goals.
4. Work collaboratively with Belmont admissions counselors to deliver an exceptional prospective learner experience to ensure a seamless Belmont experience.
5. Use available systems, information, and critical thinking skills to problem solve, quickly make decisions, and provide the best, most accurate information and direction to prospective learners at the right time and through the contact method they prefer.
6. Cultivate relationships within the BU community to ensure that recruitment program goals and objectives are accomplished. 
7. Be creative in developing recruitment tactics, i.e., virtual info sessions, alumni reach out, etc. 
8.  The above statements describe the job’s essential responsibilities and requirements.  They are not an exhaustive list of the duties that may be assigned to job incumbents.

Required Qualifications: Belmont University seeks to attract and retain highly qualified faculty and staff that share the University's values and will contribute to its mission and vision to be a leader among teaching universities bringing together the best of liberal arts and professional education in a Christ-centered community of learning and service. 
  • Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to create and execute virtual information sessions for prospective candidates
  • Capable of analyzing and creating reports utilizing Salesforce or other CRM databases
   
Required Education Bachelor's Degree Required, Master's Degree Preferred.
  
Required Experience 1-3 years required experience in admissions, or related positions. 4-6 years preferred.
  
Working Conditions & Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  While performing the duties of this job, the employee is required to speak and hear sufficiently to communicate effectively by phone or in person at normal volumes. The employee’s vision must be adequate to read correspondence, computer screen, forms, etc. The position requires good manual dexterity. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary.

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