Enrollment and Outreach Coordinator, Admissions and Enrollment Services

26-Mar-2024

Harvard Medical School

65288BR

Position Description

The Enrollment and Outreach Coordinator, Admissions and Enrollment Services, provides pre- enrollment support for courses and programs across OEE. This position acts as primary point of contact for prospective learners, including responding to inbound general program and admissions inquiries, as well as generating outbound engagement with prospective learners to build relationships and support enrollment goals. The Enrollment and Outreach Coordinator works closely with and supports OEE business units, core functions, and faculty to meet business objectives.

The Office for External Education is a highly entrepreneurial department within Harvard Medical School delivering a portfolio of innovative medical education opportunities, through live, online, and blended programming as well as digital, multimedia, and print resources, to a breadth of learners, including current and aspiring health care professionals; leaders at all levels within companies that serve the health care industry; and individuals seeking to live healthier lives. Since its inception in 2014, the Office for External Education has expanded in size and scope, with revenues approaching $100M in 2023 supported by a team of nearly 200 faculty and staff. Revenues are generated through B2B and B2C relationships, as well as grant and gift funding.

Key responsibilities include:

This position will use Cvent, Zendesk, Salesforce, Marketing Cloud, Mailchimp, and other enrollment/admissions support tools.

This position is a hybrid role with most work completed remotely if preferred. Coordinator will be expected to come to campus in Boston, MA for quarterly team trainings or meetings and may be asked to travel to campus or on-site more frequently to support relevant AES events as needed.

Basic Qualifications

Minimum 3 years of related experience in admissions, student services, or customer service. Education beyond high school may count toward experience.

Additional Qualifications and Skills

• Bachelor’s degree preferred.
• Experience in graduate or postgraduate higher education setting preferred.
• Strong interpersonal, customer service skills are preferred.
• Strong writing skills preferred.
• Ability to prioritize work in an environment with multiple competing priorities.
• Ability to work independently with minimal supervision.
• Ability to handle complex and confidential information with discretion.
• Competency in using a variety of computer software.

Additional Information

Travel offsite both domestically and internationally on occasion to staff programs and/or host events will be required.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

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Work Format Details

This position is based in Boston, but the work may be done primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Boston

Job Code

403134 Coordinator I

Department

External Education

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Schedule

40 hrs. per week | Monday - Friday | 8:00 am - 5:00 pm

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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