*Energy Assistance Supervisor

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The Energy Assistance Supervisor supports front line information support specialists and overall contract deliverables.

The Supervisor Duties Include:

• Direct supervision and collaborates with management in the development, implementation and oversight of operational and personnel functions. 
• Supervising staff includes hiring, coaching, training and conducting performance evaluations; resolve personnel issues; terminations. 
• Review operational and performance data to ensure alignment with goals.
• Performs other related duties as assigned.

Required Education: Bachelor's degree, AND: 

• 12 months of related experience.

Equivalency/Substitution: Will accept 48 months experience in lieu of the Bachelor's degree for a total of 60 months related experience.

Skills:

• Basic math skills
• Advanced computer skills with wide knowledge of business software
• Proficient in Microsoft Office
• Detail oriented for accuracy of data and information
• Highly organized and able to handle multiple projects and deadlines
• Ability to speak, read and write clear, concise English
• Able to communicate well and build rapport quickly with staff and customers
• Strong analytical skills and initiative to solve problems

Certifications:

• None

Advertised Physical/Environmental Requirements:

• Communicate effectively.
• Engage in repetitive motion.
• Standard office environment.

Departmental Preferences:

• Working knowledge of state social service benefit programs
• Working knowledge of program operations, technologies, systems, and processes
• Advanced computer skills including Office 365
• Working knowledge of Contact Management Systems and Workforce Optimization systems.

Supervision:

• Contact Center Specialist 1-5 Staff

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing .

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.