End User Computing Spec I

End User Computer Specialist I

The End User Computing Specialist I position provides phone and in-person help desk support for the staff and faculty in the Division of Student Life departments/offices/programs and residents living on-campus in UF Housing facilities. Assists with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices. Assists users with initial sign-on and access to software and files as designated by their supervisors. Assists residents of UF Housing facilities with setup and software installation for personally owned computers. Provides Tier 1 support to users for basic software and hardware of end-user computing needs and elevates to Tier 2 or 3 when necessary.

– Assists with providing phone and in-person help desk support for the staff and faculty in the Division of Student Life departments/offices/programs and residents living on-campus in UF Housing facilities. Assists residents of UF Housing facilities with setup and software install for personally owned computers.

– Assists with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices. Assist users with initial sign-on and access to software and files as designated by their supervisors. Provides Tier 1 support to users for basic software and hardware of end-user computing needs and elevates to Tier 2 or 3 when necessary.

– Assists with large division-wide projects and initiatives

– Writes and maintains documentation including internal IT staff wiki

– Handles special projects and performs other duties as assigned

$19.20 hourly

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

EXPERIENCE • Troubleshooting Windows and Mac computers in an enterprise environment, troubleshooting unmanaged personal computers, troubleshooting network (wired and wireless) issues

KNOWLEDGE • IT Service Management fundamentals, Windows operating system, Mac operating system, Linux operating system, IP networking fundamentals, 802.1x

SKILLS • Microsoft O365, Microsoft Active Directory, GPO management, MS SCCM, SafeConnect Posture Assessment, 802.1x On-boarding, SysAid Support Ticketing, IP networking, wiki software, Microsoft Powershell Scripting

ABILITIES • Teamwork, troubleshooting

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.