Electronic Resources Platform/Access Specialist - University Libraries

Details

Posted: 24-Mar-24

Location: St. Louis, Missouri

Type: Full-time

Salary: Open

Categories:

Libraries
Staff/Administrative

Internal Number: JR80946

Scheduled Hours
37.5

Position Summary
Supports research needs of users by serving as the first point of contact for reporting e-resource access problems. Helps to educate users about appropriate use of licensed electronic resources. Maintains various electronic resource platforms, including proxy server.

Job Description

Primary Duties & Responsibilities

• Updates and maintains resource information on proxy server, ensuring continued access; supports resource integrations with discovery platforms, such as Primo, Third Iron products and OCLC WorldCat Discovery; follows up with vendors as appropriate.   
• Provides support in response to user queries concerning access to electronic resources. Monitors unit email account and library trouble ticket systems; communicates with users, subject librarians, and vendors as appropriate to resolve access problems; documents problems in knowledgebase for future reference. Helps to educate users about appropriate use of licensed electronic resources. 
• Serves as administrator for vendor platforms in order to manage content. Helps to notify and educate users about changed interfaces and new features.
• Manages the collecting, compiling, and retention of e-resource use statistics to inform routine and strategic decision-making related to resource allocation for collection development and management, ensuring that the data is valid, relevant, and timely.
• Assists with trial requests and activation. Works with vendors to test and establish access to new electronic resources.  
• Performs other duties as assigned, including documentation and maintenance of departmental statistics and procedures, and participation in library-wide and staff development activities.

Preferred Qualifications

• Understanding of the information needs of a research library in a digital environment.
• Experience working with library vendors.
• Familiarity with library vendor platforms and modes of online access.
• Internal or external customer service experience.
• Experience in an academic library.
• Experience with electronic resources.
• Experience with integrated library systems.  
• Familiarity with Innovative Interfaces, Sierra system desirable.
• Database management experience.
• Proxy server management experience.
• Demonstrated understanding of electronic resources usage statistics.
• Working knowledge of one or more Western European languages.
• Attention to detail.
• Excellent interpersonal and communication skills.
• Organizational skills.
• Strong customer service orientation.
• Ability to meet deadlines and adjust priorities; good judgement and decision-making.
• Ability to work independently and as part of a team in a decentralized and changing environment.

Required Qualifications

Bachelorâ™s degree in humanities, social sciences or related field or minimum of four years of experience in technical services in a public, academic or special library setting.

Grade
G07-H

Salary Range
$18.91 - $29.32 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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About Washington University in St. Louis
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.
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