Educational Technology Technician

Updated: 3 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 18 Sep 2023

Posting Information
Posting Information

Department SOP-Information and Educ Tech-450186
Career Area Information Technology
Is this an internal only recruitment? No
Posting Open Date 09/05/2023
Application Deadline 09/18/2023
Position Type Permanent Staff (SHRA)
Position Title Technology Support Technician - Journey
Salary Grade Equivalent IT01
Working Title Educational Technology Technician
Position Number 20031974
Vacancy ID P018095
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday-Friday 7:30am-5pm
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $47,771 - $58,386
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information

Primary Purpose of Organizational Unit
The UNC Eshelman School of Pharmacy ( is one of five health science schools (Pharmacy, Nursing, Dentistry, Public Health, Medicine) at the University of North Carolina at Chapel Hill and is one of the oldest health science academic programs at Chapel Hill. The School teaches approximately 600 PharmD students, 100 PhD students, and 20 Master’s students. The School has built a reputation for its continued pursuit of excellence, rigorous education and training programs, cutting-edge multidisciplinary research, progressive pharmacy practices, efficient business operations, and its outstanding faculty, staff, and students. The School was named the number one School of Pharmacy in the U.S. by the U.S. News and World Report. The School has experienced unprecedented growth and success and continues to strategically position itself for sustained impact, as articulated in the School’s Strategic Plan (
Our vision is to be the preeminent school of pharmacy where leaders in practice, education, and research are developed and nurtured. We are Advancing Medicine for Life through innovation and collaboration in pharmacy practice, education, research, and public service.
Position Summary
This position provides consultation, maintenance, and support of the UNC Eshelman School of Pharmacy’s information and educational technology systems. Systems include videoconferencing, web conferencing, classroom, and other technologies. They will directly support the faculty, staff, and students’ technology requests. This position will update technology and consumable inventories. The Technology Support Technician reports and tracks equipment issues and client requests through the School’s help desk ticketing system. They will monitor ongoing classes from the department’s master control area, providing real-time support for classes and meetings remotely. This position is the school administrator for the room reservation system. This position will also provide computer support to the various constituents of the UNC Eshelman School of Pharmacy including faculty, staff, and students supporting the administrative, academic, and research operations of the School.
This position is located on the UNC – Chapel Hill campus.
Minimum Education and Experience Requirements
Graduation from high school and one year in the field of technology related to the position’s role. 
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. 
- Journey level requires an additional six months experience. 
- Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience
* Strong customer service skills
* Highly organized
* Intermediate Microsoft Office 365 skills including Teams and OneDrive
Preferred Qualifications, Competencies, and Experience
* Previous Information Technology Service Management system experience
* Advanced Microsoft Office 365 skills including Teams and OneDrive
* Previous support of Web Conferencing
Required Licenses/Certifications
Special Physical/Mental Requirements
* Ability to lift 50 pounds at waist height with or without reasonable accommodations.
* Ability to occasionally climb ladders.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link

Contact Information

Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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