Educational Technology Support Assistant - 129251

UCSD Layoff from Career Appointment: Apply by 4/13/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 4/24/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.

Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what’s right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego’s Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

Educational Technology Services (ETS), a division of IT Services, provides technology services, support, and resources to the UC San Diego academic community, facilitating teaching and learning in service of the University's educational mission.

As part of EdTech Support in ETS, the Educational Technology Support Assistant position provides email, phone, virtual and in person faculty support for the learning management system (LMS) and related instructional technology tools and services. Essential functions include phone and email consultation and support to faculty and providing tutorials and documentation for UC San Diego faculty and staff.

Responsibilities:

* Problem Analysis and Resolution

* Faculty Consultations

* Teamwork

* On-Call Phone Support

* Documentation

* Communication

* Training

* Performs additional functions incidental to technology support activities

• Degree or course work, preferably in an instructional technology, information technology, or education-related discipline. Familiarity with Learning Management Systems and other EdTech tools.

• Ability to effectively communicate technical information and instructions to faculty, staff and students exercising tact, diplomacy, and confidentiality.

• Experience working successfully in a team and customer service environment, with emphasis on high-quality of service and prompt response to inquiries or other needs for assistance.

• Two years of experience in a technical customer service support environment.

• Ability to assess needs of user base (faculty, staff, students) and tailor support based on their needs.

• Demonstrated ability to document and maintain documentation of support procedures.

• Employee must be available to work evenings and weekends.

• Employee must be available to travel as required.

• Job offer is contingent upon satisfactory clearance based on background check results.

This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance.
b) Vacation/holidays (15 vacation days & 13 paid holidays a year).
c) Work/Life Balance.
d) UC Retirement Plan
e) Pet insurance.

For more information about UCSD Benefits and Work/Life .

To calculate an approximate value of the UC Total Compensation package, please click here.

Pay Transparency Act

Annual Full Pay Range: $62,744 - $89,700 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $30.05 - $42.96

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.