Educational Technology Specialist

Job Opening ID: 64644
Reports To: Manager, User and Product Operations
Working Title: Educational Technology Specialist
Department: OIT/Student & Academic Srvcs
Bargaining Unit: 99
FLSA: Non-Exempt
Payroll Job Code: 007343
Job Location: UCI Campus- Irvine
Percent of Time: 100%
Work Schedule: 8-5, M-F
Employee Class: Career
 
Position Summary:
 
Located within the Student and Academic Services Division of UC Irvine’s Office of Information Technology (OIT), the Educational Technology and Student Success Services (ETS3) team supports and administers the Canvas learning management system. We also extend it by reviewing and integrating third-party educational technology tools. Finally, we administer and support a fleet of homegrown educational technology and student success tools.
 
Under the general supervision of the Manager, User and Product Operations the Education Technology Specialist will serve as the primary technical administrator for UC Irvine’s learning management system and ecosystem of educational technology and student success tools. Applies skills as a seasoned, experienced learning management systems professional to coordinate instructional technology services and delivery of customer service and technical support and troubleshooting to UCI’s faculty, staff, and student population for UCI’s educational technology ecosystem (including both vendor and homegrown tools). Leverages expertise to respond appropriately to novel questions and requests for configuration, evaluating and reporting on potential options and their risk. Examines technical, system, service delivery and / or business processes for efficiency and effectiveness. Reports and recommends changes. Develops and delivers group and one-on-one training to departments for the entire suite of EdTech Services (in-person & virtual). We are seeking a candidate who is adventurous and embraces unfamiliar situations, such as faculty meetings or senate committees, with enthusiasm. This person will approach these experiences with a positive attitude, fostering a culture of continuous improvement and championing the effective use of the learning management system and related tools.
 
Total Compensation:
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits .
$31.94 - $56.75 (Hourly Rate)
 
Required:

• Three (3) to five (5) years of experience administering a learning management system in an educational environment.
• Bachelor's degree in related area and / or equivalent experience / training.
• Thorough understanding of both the instructional and administrative features of a major vendor learning management system (e.g., Canvas, Blackboard, D2L) and ability to use this information to troubleshoot the most complex systems and provide friendly, empathetic support to end-users. 
• Demonstrated familiarity with other educational technology tools that are integrated with the LMS (e.g., Turnitin, Gradescope). 
• Experience with installation, configuration, and upgrade of external tools in an LMS. 
• Ability to assess campus or institutional needs for LMS technology products and design services to meet those needs. 
• Demonstrated ability to work with others including campus stakeholders, particularly faculty, lecturers, and teaching assistants from diverse backgrounds. 
• Thorough customer service and consultative skills to quickly assess users' technology proficiencies and identify and implement required technology solutions. Demonstrated effective interpersonal and communication skills. 
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. 
• Skills to determine priorities based on knowledge of work area. 
• Self-motivated and works independently and as part of a team. 
• Demonstrates problem solving skills. Able to learn effectively and meet deadlines. 
• Excellent organizational abilities and project management skills. 
• Ability to independently manage complex tasks with competing demands for time and resources.
   

Preferred:

• Awareness of current trends and best practices in educational technology and online learning. 
• Ability to develop effective training materials (e.g., workshops, webinars, tutorials, guides, videos) tailored to different audiences (instructors, students, staff). Knowledge of computer, media, and networking technology.

Special Conditions Required:
 
Must pass a background check. Position is eligible for remote work.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected]

 

#OIT