Donor Services Manager

Details

Posted: 28-Feb-24

Location: New York, NY, US, 10001

Type: Full-time

Salary: Open

Categories:

Other Staff/Administrative

Internal Number: 237293363

Donor Services Manager
US-NY-New York
Job ID: 2024-13114
Type: University Development and Alumni Relations (WS1006)
# of Openings: 1
Category: Development/Sponsored Research/Grant Writing
New York University
Overview

University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment.

The Donor Services Manager will manage the Advancement Services team's internal and external customer service operations, with a primary focus on providing exceptional donor stewardship and maintaining the integrity of donor data. Ensure the efficient handling of incoming requests, the accurate processing of gifts, and the timely resolution of donor inquiries, as well the NYU staff inquiries. Leverage expertise in donor relations, philanthropy, accounting, NYU university-wide operations, CASE guidelines, and IRS requirements to enhance the organization's fundraising efforts. Employ analytical methods, database tools, and various university owned platforms and portals to analyze, investigate, and safeguard highly sensitive and confidential donor data, contributing to the overall success of the fundraising initiatives. Manage Advancement Services customer service offering. Support donor stewardship efforts and data quality. Utilize analytical methods to enhance donor engagement and service. Adhere to university-wide procedures and streamline processes for all customers.

UDAR encourages work-life integration for our employees, therefore this position is eligible for a hybrid work arrangement.

Responsibilities

Required Education:
Bachelor's Degree
Required Experience:
5+ years experience in a fundraising operation, preferably in a complex higher education environment

Experience serving in a customer service related role for a large complex organization with direct customer related interactions, or a combination of education and experience
Preferred Experience:
In depth knowledge and experience in a fundraising Stewardship capacity preferred
Required Skills, Knowledge and Abilities:
Advanced computer skills required (including a working knowledge of development and financial systems, Excel, Word, Access, and PowerPoint)

Comprehensive understanding of CASE guidelines and IRS guidelines for receipting tax-deductible contributions

Excellent judgment and decision-making abilities, ability to interpret and evaluate policy and procedural requirements and produce and analyze data; effective written and oral communication skills, organizational and interpersonal skills

Excellent presentation skills

Must be results driven and possess the ability to think strategically to make independent decisions that will impact the process of major gift processing for the University

Must be able to work under the pressure of time and frequent requests from multiple sources each having their own timelines and constraints and with all levels of academic and administrative staff

Extensive knowledge of functionality of the University Donor Database to ensure accurate recording and reporting of major fundraising revenue

Excellent email and verbal communication
Preferred Skills, Knowledge and Abilities:
Must be well versed in quality data collection to ensure adequacy, accuracy, and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards

Thorough knowledge of University policies and procedures

Qualifications

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $80,000.00 to USD $100,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

Salary: 80000.00

PI237293363

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About New York University
New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education. NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life
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