Donor Services Field Manager, Hoxworth

Updated: 3 days ago
Location: Cincinnati, OHIO

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

Founded in 1819, the University of Cincinnati embarks upon its third century – building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here . Underscoring the power of creativity, ingenuity, invention and inclusion, what’s Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America’s top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as “the most ambitious campus design program in the country.

 


Job Overview

The College of Medicine, Hoxworth Blood Center is recruiting an Field Manager in the Donor Services Division. This position will support the University's mission and commitment to excellence and diversity in our students, faculty, staff, and all our activities.

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with experience in customer service, an interest in the field of medicine, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.  

This position requires friendly, patient, reliable individuals that will be responsible for assisting in leading a team taking vital signs, performing venipuncture, and providing post-donation care for our community of volunteer blood donors. As the Field Managers you will oversee the entire operation.  Experience in customer service and phlebotomy is ideal; previous supervisory/leadership experienced, excellent communication skills, a focus on quality, and the ability to work a flexible schedule are essential.   This position offers opportunities for career advancement, mentorship, and continued education.
 


Essential Functions
  • Monitor operations to ensure a high quality of customer service; evaluate attainment of recruitment and collection goals.
  • Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOP).
  • Assist in the development of new Standard Operating Procedures (SOP).
  • Act as a role model through the demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance etc.
  • Recommend and provide training to donor services staff.
  • Work with Donor Services administrative staff to implement organizational changes to the field. 
  • May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.). 
  • Perform related duties based on departmental need. This job description can be changed at any time.

Required Education
  • Bachelor’s Degree must be in healthcare management or related field.
  • Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience
  • Five (5) years related phlebotomy experience.
  • Three (3) years supervisory and/or staff training/mentoring experience.

Physical Requirements/Work Environment
  • Sitting - Continuously
  • Repetitive hand motion (such as typing) - Continuously
  • Hearing, listening - Continuously
  • Talking - Continuously
  • Standing - Continuously
  • Walking - Continuously
  • Lifting - up to 20 pounds - Continuously
  • Bending - Often
  • Stooping - Often
  • Climbing stairs/ladders - Often
  • Kneeling, squatting - Often
  • Reaching overhead - Often
  • Pulling, pushing - Often
  • Crouching - Seldom
  • Crawling - Seldom
  • Lifting - up to 50 pounds - Seldom
  • Lifting - over 50 pounds - Seldom

 

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

 

REQ: 71946 

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN

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