Donor Experience Officer

University Advancement at the University of Virginia seeks to hire passionate and driven Donor Experience Officers (DXO) to join our Annual Giving team. DXOs combine digital-first communication efforts with innovative workflows to achieve the University of Virginia's fundraising and alumni participation goals. By utilizing technology tools, this position is responsible for developing personal, customized relationships with an assigned portfolio of current and former alumni donors to ask for renewed or increased support for the University. Donor Experience Officers steward donors, provide information to deepen their understanding of the University, and solicit annual gifts using digital tools such as email, LinkedIn, EverTrue's cloud platform, video conferencing, phone calls, and texting. 

This role works with a cohort of peers within the engagement and annual giving teams using innovative technology developed in partnership with EverTrue and with support from the EverTrue Donor Experience Manager.

Responsibilities:

• Actively engage and manage a portfolio of 1,000 recent and lapsed alumni donor households
• Cultivate relationships with these donors via email, phone, social media, video conferencing, texting, and EverTrue's cloud platform
• To ensure consistent and relevant donor communication, execute monthly touchpoint cadences (averaging 30-50+ outbound touchpoints per day) across their portfolio
• Build rapport, steward, and solicit donors in an alumni-centric, targeted, high-velocity manner using technology tools
• Provide information on the University relative to the alumni donors' interests and share upcoming opportunities to attend events, volunteer, participate in alumni activities/services, or otherwise deepen their engagement with UVA
• Solicit currently unassigned, untracked donor households to renew or upgrade giving to any area of UVA, integrating alumni donors' interests with their philanthropic priorities
• Foster cross-campus connections by participating in communities of practice and developing relationships with school and program colleagues
• Develop and maintain broad knowledge of the University, such as admissions, athletics, schools, and alumni engagement activity
• Participate and collaborate in planning meetings to understand broader marketing strategies and recommend integrated tactics to support giving, donor retention, philanthropy education, and engagement
• Identify and troubleshoot challenges to donors' online giving and engagement experience and work with appropriate colleagues to address
• Coordinate with the prospect management team and major gift program to develop a lead generation/hand-off structure that can be tracked
• Foster a culture of continuous learning, analysis, and improvement. Identify and troubleshoot challenges to the donor journey or engagement experience and work with appropriate colleagues to recommend solutions across teams
• Perform other duties as assigned

Required Qualifications:

• Bachelor's degree
• One year of related work experience, which may include work as a student or volunteer
• Proficient at using digital media, text, phone, and video conferencing tools
• Excellent verbal and written communication skills
• Self-motivated with an excellent work ethic driven to iterate and innovate
• Ability to prioritize and remain agile while paying attention to details
• Well organized and goal-oriented and with a high level of initiative and energy
• Proven problem-solving skills and ability to exercise sound judgment
• Adept at problem-solving and using judgment in situations requiring independent initiative and tact
• Motivated to work in and grow a diverse, equitable, and inclusive culture
• Able to manage confidential or sensitive information responsibly and with discretion
• Proficient in Microsoft Outlook, Word, Excel, and Desktop Publishing

Preferred Qualifications:

• Experience with relational CRM or databases a plus
• Fundraising experience, which may include work as a student or volunteer
• UVA graduates preferred

UVA Advancement offers a flexible and hybrid workplace. All team members must have access to and maintain a secure home office environment with high-speed internet service and work collaboratively with others using various technologies and tools. Depending on the type of position and work performed, or as deemed by the manager, some positions may be required to work intermittently in a shared office space in Charlottesville, Virginia. 

This position will remain open until filled. This is an exempt level, benefited position—Anticipated Hiring Range: $57,000 - $62,000 commensurate with education and experience.  The University will perform background checks on all new hires before employment. For questions about the position or the application process, please contact Daniel Strong, Senior Recruiter, at [email protected]  This position will not sponsor applicants for work visas. This position is a restricted position and is dependent upon project need, availability of funding and performance. 

How to Apply:

Applications not containing all required documents will not receive full consideration; please note that multiple documents can be uploaded in the box.

Process for External Applicants: Apply Here . Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).

Process for Internal UVA Applicants: Please apply through your Workday Home page, search "Find Jobs," and search for R0057632. Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).

MINIMUM REQUIREMENTS
Education: Bachelor's degree
Experience: At least one year of experience
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job occasionally requires traveling some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines  webpage before applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, including the UVA Health System, which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group, and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence, expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.