Donor Experience Officer (DXO)

The University of Pittsburgh’s Division of Philanthropic & Alumni Engagement (PAE) cultivates relationships with contributors, alumni, and other constituents on behalf of the University of Pittsburgh and UPMC, generating support for teaching, research, and care. See PAE's site for more details: pae.pitt.edu. PAE is seeking a Donor Experience Officer (DXO) to join a progressive team within our Alumni Annual Giving Department.

Reporting to the Assistant Vice Chancellor, Alumni Annual Giving the Donor Experience Officer (DXO) is a valued member of the Alumni Annual Giving team. The DXO is an energetic, passionate, entrepreneurial, digital-first fundraiser that leverages modern communication tools to express gratitude and ask for philanthropic support for the University of Pittsburgh. The work of this position is critically important to developing Pitt’s major gift, principal gift, and planned giving pipeline. The ideal candidate is organized with strong interpersonal skills and a passion for engaging with Pitt’s alumni, parents, friends, faculty and staff through video, social media, digital and in-person connections.

The DXO will manage a large portfolio of donors with the goal of building lasting relationships and creating meaningful experiences through engaging communications and one-on-one interactions. The DXO will connect donors to the University, its schools/colleges, campuses, and centers. They will solicit gifts between $1,000 and $50,000 annually and develop personalized strategies for increasing year-over-year retention of donors. The DXO partners with colleagues across the division of Philanthropic and Alumni Engagement to ensure the success of Pitt Day of Giving, the Chancellor’s Circle recognition society and its events, as well as other engagement opportunities for their portfolio of donors.

Builds partnerships that strengthen existing donor relationships and identifies, cultivates, stewards, and solicits contributions. Facilitates stewardship evaluations and determines corresponding University and prospective interests.

Essential Functions 

Use of phone and computer, verbal, and written communications. Ability to attend meetings virtually and/or in person on/off campus. Ability to sit/stand at a computer for a full workday.

Light-Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.