Dispatcher - University Police Department

Carnegie Mellon University Police Department is dedicated to serving the community on campus and beyond. Our mission is to enhance and promote safety at the university through collaboration, proactive problem-solving, open communication and the delivery of professional and dependable police and security services. Our vision is to provide best-in-class police and security services to the Carnegie Mellon University community.

We are looking to fill a Dispatcher position that is responsible for handling emergency and service-related calls for the University Police Department. The Dispatcher will receive and dispatch emergency calls and other information between the campus community and on-duty university police and security officers. The person in this role will be responsible for keeping accurate records and performing other office duties in addition to managing emergency calls.

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Core responsibilities will include:

• Oversees the operations of the communications center and dispatch desk during an assigned shift. Ensures that all in-coming calls and visitors are dealt with properly and promptly. Assigns priority to requests for service. Enters data on all complaints and calls for service into CAD-RMS computer program. Monitors alarms. Provides general university information to callers and walk-in customers. Monitors outside agency channels for calls near campus. Monitors video feed from university security surveillance system.
• Receives requests for assistance via phones, walk-ins, two-way radio, etc. Monitors all in-coming fire, burglary, trouble, and intrusion alarms. Dispatches calls to proper police officer, guard, or traffic monitor. Dispatches Student EMS to on-campus medical calls. Transfers some medical calls to City EMS per protocol. Notifies immediate supervisor of emergency situations. As needed, notifies city medics, police, or fire departments. Point of contact for shuttle/escort radio communications.
• Receives emergency building maintenance calls and notifies appropriate parties and on-call personnel in Physical Plant/FMS, Housing, Student Life, etc., per established protocols. In the event of a campus-wide emergency, makes notifications, coordinates communications and notifications, summons mutual aid assistance, and prioritizes communication center traffic.
• Maintains accurate and detailed logs and records of dispatch activities. Types, distributes, and files reports. Calls out open shifts to all members of appropriate job classes. Processes requests for copies of incident reports.
• Monitors campus email and replies or forwards as necessary. Assists with general office duties.

We are seeking an individual who demonstrates excellent interpersonal and communication skills, and the ability to work independently to prioritize work and emergency calls. The position requires proficient computer skills. Weekend or evening shifts, as well as holiday shifts are required. Must be willing to work flexible shift schedule/hours, including mandated overtime and continuation of regular tour of duty.

Willingness to join the Carnegie Mellon University Campus Police Association. Designated an "essential employee," may be required to remain on duty beyond normal shift and/or be available on a 24-hour basis to report for duty without prior notice due to emergencies or staffing shortages.

Qualifications:

• High school graduate, GED, or equivalent combination of training and experience.
• One or more years of experience as a public safety communications dispatcher in a 911 emergency operations center, police department, or emergency medical services organization is preferred.
• Ability to obtain authorization to access FBI/NCIC criminal history information through the PA CLEAN system within 30 days of hire.
• Ability to recognize the full-color spectrum; Must be able to hear and communicate using telephones and two-way radios, as well as face-to-face.

Requirements:

• Successfully complete comprehensive background check

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Location

Pittsburgh, PA

Job Function

Police/Security Officers (CPA)

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance