Dispatcher

Compensation:

$15.25 - $17.22

Compensation Type:

Employment Type:

Regular

Grade:

NE03

Position Summary

Receives and screens incoming calls for emergency services and non-emergency services; monitors alarm systems i.e. fire panels, intrusion alarms, temperature alarm, code blues, panic alarms and security cameras.

Duties & Responsibilities

• Obtains all applicable information required to initiate a dispatch of services. Prioritizes calls to coordinate and initiate a response for service.
• Manages flow of incident related information to/from field units to include monitoring location and/or status of field personnel.
• Coordinates emergency services response from outside agencies such as Albuquerque Police, Bernalillo and/or Sandoval Sheriff Departments, Rio Rancho Public Safety Department, and/or Fire Departments and other emergency services providers determined to be necessary or as directed by the shift supervisor, Deputy Chief or Chief of Security.
• Dispatches additional internal and external resources as needed or requested i.e. elevator repair, maintenance services, serves as a liaison with the company and caller.
• Resets alarm systems, provides notification and reports problems to appropriate personnel.
• Prepares and distributes incident reports and provides training to new employees.
• Performs a variety of administrative duties, including filing of reports, maintenance of logs of all applicable radio information, alarm activity and other recording equipment located in dispatch.
• Maintains updated on-call lists.
• Updates and manages key inventory to include issuing keys to applicable staff, ensuring the return of issued keys on a daily basis.
• Performs other related duties of a similar nature and level as assigned.
• Assists in maintaining a clean and orderly work environment.

Minimum Qualifications:

• High school diploma or GED and two (2) years of dispatch or related experience.
• This position requires a valid unrestricted Driver's License.
• Candidates must successfully complete the New Mexico Department of Public Safety Telecommunication Certificate and Federal Communications Commission (FCC) VOIP E911 Certificate within one (1) year of employment.

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.