Dispatcher 47.5% (2 Positions)

Coast Community College District, United States

Updated: 4 days ago
Location: Huntington Beach, CALIFORNIA


Definition

About Golden West College 

Located in beautiful Huntington Beach, California , Golden West College is a two-year college, serving over 10,500 students on a 122-acre campus. GWC offers over 60 Associate degrees, a strong university transfer program, more than 40 Career and Technical Education certificates, community education, and extensive student support services. Founded in 1966, Golden West College has been widely recognized for its pioneering leadership in designing learning-centered programs and services for its students. Additionally, GWC is an officially designated Hispanic-Serving Institution (HSI) and has an eligibility designation as an Asian American Native American Pacific Islander-Serving Institution (AANAPISI).  

 

D.E.I.A - Diversity, Equity, Inclusion and Accessibility 

At Golden West College we are committed to providing high quality education and equitable outcomes through inclusive practices that support and celebrate everyone. We welcome candidates that share our devotion to educating and improving the lives of our representative students, employees, and community populations. Please visit the links below to learn more information about GWC:

  • Mission, Vison and Values
  • GWC Vision 2030 Comprehensive Master Plan
  • GWC Employee-Student Demographics
  • Student Equity and Achievement Program 


Summary

Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.

 

Distinguishing Career Features

The Dispatcher is a clerical position with specialized training in law enforcement data systems. This position is the primary communication link for the majority of Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers.  The Dispatcher is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms, and activity observed on CCTV Surveillance Systems; and a host of other duties.

 

Essential Duties and Responsibilities

Specific duties may vary among departments, divisions and jobs.  Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:

  • Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety. 
  • Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety.
  • Monitors and dispatches officers to all alarms received, makes notifications as needed.
  • Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations.
  • Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.
  • Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the college.
  • Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, and other programs.
  • Maintains reception counter; greets and assists all office visitors, provides information as needed.
  • Handles notification calls to the college in regards to emergency situations, maintenance issues, property damage, etc.
  • Collects crime data from various external sources including local law enforcement agencies.
  • Performs other related duties as assigned that support the objective of the position.
  • Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.


    • Qualifications and Physical Demands

    Knowledge and Skills

  • Requires knowledge of law enforcement codes, policies, and practices related to record keeping. 
  • Requires knowledge of law enforcement computer-aided databases including protocols and administrative rules regarding access, use and dissemination of data. 
  • Requires a working knowledge of District services, operations, policies and procedures.
  • Requires basic knowledge of general municipal court procedures and processes. 
  • Requires a working knowledge of office practices, procedures and equipment, including filing systems, receptionist and telephone techniques, and letter and report writing. 
  • Requires business mathematics skills to compute sums and statistics.  
  • Must be skilled in using and troubleshooting various standard office machines. 
  • Requires skill using the English language, grammar, and spelling, punctuation, proofreading/editing, to prepare professional correspondence.  
  • Requires sufficient human relations skills to present a positive image of the department, convey technical information to others, and use patience and sensitivity in dealing with a diverse population. 

    •  

    Abilities

  • Requires the ability to perform all of the essential duties and functions of the position.
  • Required the ability to manage multiple tasks and communications formats during periods of high activity.
  • Must be able to function effectively in a very busy and fast-paced work environment. 
  • Requires the ability to handle stressful situations calmly, prioritize calls, and handle several functions at once on a routine and emergency basis.  
  • Ability to understand, read, write, and speak English clearly, follow written and oral instructions, and compose log entries and written reports concisely and accurately.
  • Ability to pass a background check. 
  • Requires the ability to use a personal computer to produce correspondence and reports, and type/keyboard accurately. 
  • Requires the ability to maintain confidentiality of private and sensitive information. 
  • Requires the ability to complete police standards training and earn a certificate for access to law enforcement databases. 

    •  

    Physical Abilities

  • The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources. 
  • Essential functions will vary by position.  
  • As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.


    • Minimum Qualifications: Education, Experience, D.E.I.A

    The position requires a High School diploma or equivalent. Three years of relevant receptionist or office clerical experience.  Experience in a public safety dispatch or communications center is highly desirable. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.

    AND

    Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom and campus.


    Licenses and Certificates

    Requires a valid driver license. Successful completion of Basic POST Dispatcher Course required.


    Working Conditions

    Work is performed primarily indoors but may include assignments outdoors where safety and health consideration exist from temperature extremes, physical effort, and at-risk incidents.


    Conditions of Employment

    This recruitment for two part-time permanent classified staff, 19 hour per week, 12-month per year position.  The normal hours of work will be Monday through Friday between the hours of 11:00 am to 7:00 pm, with the flexibility to occasionally work evening hours and/or weekends, when necessary, to meet the needs of the department. The effective date of employment and position schedule will be determined with the hiring manager upon hire for the position.

     

    ATTENTION: Before applying, please be sure to review the Coast Colleges District Board Policy regarding Nepotism (BP 7310) (Download PDF reader)  to check if your application may be impacted. Additionally, applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.  If you have any questions, please contact HR Recruitment at 714-438-4714 or 714-438-4716.


    Application Requirements 

    To be considered for employment you must submit a complete application packet at http://www.cccd.edu/employment by the application deadline: 11:59PM Friday, April 26th, 2024.

     

    Incomplete applications, application materials submitted by mail and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable). 

      

    A complete application packet includes:

  • A complete Coast Community College District Online Employment Application.
  • A Current Resume of professional and educational background and experience.
  • A Cover Letter detailing your experience related to the role. 
  • Detailed responses to all supplemental questions. 

    •        

    Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance by emailing [email protected] or by calling 714.438.4716.

     

    Pay Philosophy

    Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality.  In general, it is the policy of the district to place new employees at the first step of the salary grade.  All movement on the salary schedule will occur July 1 of each year for all classified employees. (Salary Range EE-111) (Download PDF reader)  

      

    Employment Information

    • Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
    • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 )
    • The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.


    The SELECTED CANDIDATE is required to complete the following prior to employment:

    • Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
    • Have fingerprints taken by a Live Scan computer at the candidate’s expense (Clearance must be received prior to the first day of employment).
    • Present original documents for proof of eligibility to work in the United States including a Social Security Card; AND
    • Participate in a new hire onboarding appointment with an Employment Services Representative.


    Additional Information

    Coast Community College District is an Equal Opportunity Employer
    The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information. The Coast Community College District is a multi-college district that includes     Coastline, Community College,  Golden West College ,  and  Orange Coast College .  

     

    Coast Community College District Title IX:

    https://prod.cccd.edu/employees/hr/title9/index.html
     
    This direct link 2022 Coast Community College District Annual Security and Fire Safety Report (Download PDF reader)  is the 2022 Annual Security and Fire Safety Report for Coast Colleges. The crime statistics for calendar years 2018 - 2021 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be provided from one of the Campus Safety Offices.  Please contact any of the Campus Safety Offices for any questions regarding the report. 


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