Discovery & Delivery Associate Director

Details

Posted: 04-Jan-24

Location: Oakland, California

Salary: Open

Categories:

Chancellor/President
Executive

Internal Number: 4903758

Discovery & Delivery Associate Director
Location: OaklandFull Time
Job ID: 62755
Job Posting
For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP
UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
Department Overview
The California Digital Library (CDL) is a collaborative effort of the ten campuses of the University of California. As a UC systemwide library, CDL provides services to and on behalf of the UC system in partnership with the UC campus libraries. As a globally connected digital library, CDL occupies a unique position between the local UC campuses and the global digital library infrastructure. The primary user base for CDL services and programs includes UC faculty, students, and library staff. The CDL is a unit within the UC Office of the President, has a staff of 70+ and is located in downtown Oakland.
Position Summary
The Discovery & Delivery (D2D) Associate Director, reporting to the Discovery & Delivery Director, will play a key role in leading the D2D team by applying advanced product management concepts, techniques, and objectives to plan, create, maintain, enhance, and operate robust services responsive to the evolving needs of UC stakeholders. This position will also collaborate and consult with CDL's central services groups (IT, web programming, UX team, etc.). This position will manage a team of D2D staff including product and service managers and metadata analysts to ensure the continued delivery of high-quality services and project outcomes, the ability to grow these services in accordance with CDL strategic objectives, and the capacity to respond to new opportunities. The position is also responsible for evaluating new opportunities, technologies, and industry trends as they emerge to determine if they can be adapted for increased utility of D2D services. The position plays a pivotal role in shaping the trajectory for the program, through leading in the development of short- and long-range strategic plans and roadmaps.
Key Responsibilities
15% Management and Supervision: Manages metadata analysts as well as product and system managers. Provides guidance to staff and ensures that staff activities are aligned with CDL's strategic priorities as well as the D2D program's strategic priorities. Ensures that adequate time and financial resources are allocated for professional development.
20% Collaboration: Collaborates with CDL colleagues to develop organizational best practices across programs and services. Participates in groups and initiatives at UC systemwide, regional, and national levels. Works with UC and other product stakeholders to develop system requirements, work with product managers to implement new applications, and evaluate Statements of Work, Service Level Agreements, and similar contractual documents.
30% Planning: Rationalizes service planning and evaluation activities to promote strategic and deliberate product development and to create capacity within the group to take advantage of new opportunities. Leads the product teams in developing effective practices for regularly assessing services and projects in order to recognize when those activities should be modified or ended.
25% Service/Product Quality: Develops and oversees the continued implementation of strategies for consistency, reliability and efficiency across all services and projects.
10% Best Practices: Ensures the creation and use of best practices for operational standards, customer support, stakeholder communication and engagement, product/project development and roll-out activities, documentation, QA, reporting, and assessment.
Experience
Required Qualifications

Minimum of 4 years of experience in managing teams and technical systems or services with multiple, distinct stakeholder groups.

Minimum of 4 years of experience working in library domain, either directly in libraries or in support or related commercial entities.
Skills and Abilities
Required Qualifications

Thorough knowledge of user-centric software development and support practices and core digital library technical concepts and issues, including various standards related to metadata, data analytics, discovery and delivery solutions, and large-scale data ingest systems.

Demonstrated ability to create technical and end-user requirements documents and high-level system designs, evaluate existing local systems and vendor-supplied systems against requirements, make well-researched recommendations regarding purchasing and modifying third-party systems or building local home-grown solutions, and develop and coordinate product/project implementation plans.

Proven experience in ensuring reliable production services; leading implementations of enterprise-wide applications; creating and assuring the adherence to practices that allow for continued development and feature deployment for production level systems while maintaining expected service levels and user experience; establishing appropriate notification and escalation procedures; risk management and problem triage; application failure management; and root cause analysis.

Excellent analytical abilities combined with strong oral and written communication skills.

Ability to create clear and concise documentation, reports, proposals, and presentations covering both technical and non-technical topics for audiences with varied levels of technical knowledge.

Demonstrated ability to effectively engage with a diverse set of stakeholders, attuned to the nuance and tone required for the various audiences within the higher education setting.

Strong organizational and project management skills, paired with the demonstrated ability to create and execute product/development plans.

Demonstrated ability to directly supervise both technical and non-technical staff for product development and for daily operations.

Ability to provide leadership and create consensus where possible.

Deep and broad knowledge of trends and current issues related to discovery and delivery, and other spheres of existing and emerging library activities.

Experienced in leading change management activities and managing their impact across the unit or department.

Experience of analyzing buy vs. build procurement for products for effective and efficient technology use.
Education
Required Qualifications

Bachelor's degree in related area and / or equivalent experience / training
Preferred Qualifications

Advanced degree preferred.
Travel Requirements
5% Occasional visit to campuses across state
Job Title
Applications Programming Manager 1
Job Code
000649
Salary Grade
Grade 26
Payscale:
$150,000 - $162,000
Full Salary Range:
$117,000 - $226,000
The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
ADDITIONAL INFORMATION
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is January 23, 2024. The position will be open until filled.
CONDITIONS OF EMPLOYMENT
California Residency: California residents who wish to work onsite, hybrid, or fully remotely will be considered. This position is not eligible for visa transfer or sponsorship.
Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
EEO STATEMENT
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: [email protected] .
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=62755&PostingSeq=1
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