Director, University Advising (MPP II)

Updated: about 2 months ago
Location: Pomona, CALIFORNIA
Job Type: FullTime
Deadline: Open Until Filled; Closing Date: Open until filled
Job ID: 63147
Job Title:
Time Base:
Date Posted:
July 15, 2021
Closing Date:
Open until filled
Benefits Link:
Management Personnel Plan (MPP)
Link to Apply Online:
Campus Employment Homepage:
Student Success, Equity, and Innovation provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. Student Success, Equity, and Innovation oversees the coordination of academic advising initiatives to achieve shared goals, and development and implementation of academic intervention programs to help students make timely progress toward degree completion, implementation of the University's Early Alert system and predictive analytics system. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. Student Success is responsible for the implementation and coordination of College-Based Success Teams and the development of policies and procedures related to student success. The office handles student petitions related to academic issues, including general academic petitions, late withdrawals, retroactive withdrawals, grade appeals, academic renewal and early commencement. Student Success, Equity, and Innovation provides oversight for University Advising, the Bronco Advising Center, Undeclared Advising, the California Promise 4-year and 2-year Graduation Pledge Program, E-Advising tools, Academic First Year Experience (FYE), PolyTransfer Program, Early Start Program, Bronco Scholars, the Learning Resource Center, the University Writing Center, Bronco Tutoring; Reading, Advising, and Mentoring Program (RAMP); Academic Innovation; Early Assessment Programs; Project CAMINOS (Title V Grant); and STEM Success. Student Success, Equity, and Innovation collaborates with the eight Academic Colleges, Student Affairs, Information Technology, Academic Programs, Enrollment Management & Services, Academic Planning, and other key partners to achieve student success strategic goals which include the improvement of graduation rates and the elimination of equity gaps. Student Success, Equity, and Innovation partners across divisions and works closely with Academic Research and Resources (AR&R) and Institutional Research, Planning and Analytics to produce reports for the Chancellor's Office. Student Success, Equity, and Innovation provides strategic leadership for GI 2025.
University Advising Coordination and Vision
Continue to standardize and centralize advising training, tools, and practices including revising the advising mission, vision, and learning outcomes and co-chairing the University Advising Committee. Design and implement an ongoing assessment plan to meet learning outcomes and contribute to equitable and quality advising experiences for all students.
Oversee the planning and implementation of advising tools and training including the expansion of the faculty and staff advisor advising certificate programs, implementing a standard onboarding process for all advisors, and maintaining the university advising handbook.
Overseeing the design and implementation of common advising initiatives, including freshman and transfer orientation, mandatory advising, graduation check advising, advising for students in academic difficulty, and advising campaigns to identify students needing additional suooort to achieve educational goals.
Supporting college centers in aligning in services and operations so that they are aligned with one another and with the University's advisement plan.
Communicating changes about campus-wide advising priorities and initiatives as well as changes to advising policies and practices to various stakeholders, including the University Advising Committee, Associate Deans, etc.
Serve as a primary liaison between Registrar's Office and department Chairs, Colleges, and College advising centers on advising-related or student issues.
Provide general oversight for the progress reports, early alerts, and case management systems for campus. This includes onboarding, training and supervising the Early Alert Intervention Specialist and STEM Success Coordinator, and working across Academic and Student Affairs to align resources and targeted interventions as well as prepare reports and train faculty.
Provide general oversight for the expansion of CPP Connect tools and resources including appointment scheduling, Planner, Scheduler, one-click registration, the mobile app, campaigns, and data analytics and reporting.
Serving on the EAB leadership team; analyzing advising-related data to inform decision­making about tools and technologies for advising and retention efforts.
Develop case management and accountability metrics.
Utilize and leverage data to make informed decisions about advising utilization, interventions, and improvements.
Resolve complicated advising cases that involve multiple colleges and make recommendations to the AVP and Associate Provost on advising petitions.
Provide facilitation and support for comprehensive academic advisement efforts on campus; serve as a visible advocate for student success across University divisions, colleges, departments, and programs; collaborate with the Associate Deans and Advising Coordinators as well as with leadership in Enrollment Services to identify and execute best practices and proven strategies for promoting timely graduation in the context of a holistic approach to student success; shepherd the coordinated use of the EAB SSC platform and other advising tools; provide leadership and guidance on campus-wide campaigning.
Develop, implement, and manage training and professional development programs for the campus advising community, including forums and programs that foster diversity, inclusion, and cultural competence.
Ensure that adequate data on academic advising and student success is collected, maintained and disseminated to the Assistant Vice President and Associate Provost and other appropriate university leaders.
Collaborates with others in and outside of Academic Affairs to create, maintain, assess and modify intervention strategies to increase student success, retention, and completion.
Participates as a representative for the Office of Student Success on committees and projects as assigned.
Reimagine the Undeclared Advising Program to improve persistence, major declaration, and graduation rates. Expand partnerships with colleges, FYE, LTD, career center and library with a focus on meta-clusters, as well as improving the processes relating to declaring majors.
Lead campus efforts to continue to eliminate institutional barriers that impact student progress including moving petitions online, streamlining processes to reduce redundancies, and evaluating opportunities to make advising more student-centered and asset-based.
Partner with Orientation Services on the advising component of orientation, including online orientation modules, LMS-based tools, advising communication, enrollment appointments, and advising tools.
Represent the Office of Student Success as appropriate on campus-wide committees and working groups.
Other duties as assigned.
Personnel Management
Serve as direct supervisor and HEERA manager for Senior Coordinator for University Advising (title may change), Undeclared Advising, Early Alerts Specialist, STEM Success Coordinator, Graduation Pledge Programs, and the Associate Directors (to be hired). Serve as the HEERA manager for the College Advising Coordinators, who will continue to have a reporting line to the Associate Deans. Serve as the HEERA manager for 15-20 college-based student success ambassadors.
Supervises and evaluates the performance of staff; interviews and selects employees and recommends personnel actions; coordinates staff members' work assignments and reviews work to assure compliance with established standards, requirements and procedures; assures employees' understanding of established requirements.
Coordinate the onboarding, training, and ongoing support for Student Success Coaches.
Fiscal Management and Accountability
In collaboration with the Assistant Vice President and Associate Provost, develops and maintains department budgets, files, and procedures related to the department(s).
Monitors project budgets to assure expenditures comply with established budgetary procedures; analyzes and reviews budgetary and financial data; controls and authorizes expenditures in accordance with state policies.
Determine resource needs and develop and administer administrative budgets within the department. Provide for fiscal accountability and effective fund management to ensure the effective utilization of funds for priority operations to meet the strategic goals of the department and university.
Prepare and present operating and summary reports, assessment reports, and program reviews.
Seek and obtain external sources of funding for programmatic and operational needs.
Master's degree in a related field. Five years of progressively responsible professional student services work experience, specifically related to programs within the portfolio or related programs. At least five years of demonstrated experience providing program and staff supervision. Must possess a minimum of five years of student advising, working with university regulations related to course registration, programs focused on supporting student success and/or working with enrollment data to inform programmatic decisions. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Collaborative leadership style, outstanding written and oral communication and interpersonal skills and demonstrated ability to lead, develop and motivate staff
Student-centered orientation and knowledge of student development/learning theory and practices, assessment methodologies, marketing strategies and utilization of technology
In-depth knowledge and understanding of university enrollment policies and processes
Ability to effectively plan and utilize fiscal, operation, and staff resources.
Ability to develop and maintain a high level, customer-service culture that is responsive to the needs of a diverse student population
Ability to develop and conduct comprehensive staff training programs
Ability to develop efficient and effective business processes and communication plans
Ability to identify and utilize appropriate technologies to support a high level of services
Ability to develop and deliver reports and assessments that include both quanititative and qualitative strategies
*Must have or have the ability to secure and maintain a valid California Driver's license.
Doctorate degree preferred.
Salary is competitive and includes a comprehensive benefits package. Salary is competitive and commensurate with qualifications and experience. This is a Management Personnel Plan Level I position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, an excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance and retirement benefits.
Review of complete applications will begin July 29, 2021 and will continue until the position is filled. For application information and materials, visit our website at and refer to Job ID # 63147. All candidates must submit: (1) a formal University application (2) a letter of interest which explains in detail and, where possible, provides examples of how the candidate meets the qualifications specified in this announcement; (3) a current résumé or curriculum vitae; and (4) the names, titles, addresses and telephone numbers of three references who can provide assessments of the applicant's professional experience, accomplishments and prospect for success in this position.
A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:
Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information.
The person holding this position is considered a 'limited reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.
View or Apply

Similar Positions